Karen Pacheco
Palmdale,California
Summary
Driven and bilingual professional with a proven track record in customer service and office support demonstrated during roles at Baskin Robins and AVORS Medical Group. Excelled in teamwork, and collaboration, enhancing team contributions and patient and customer flow. Achieved significant improvements in service delivery by mentoring new staff and optimizing procedural efficiencies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Work Study Student
Baskin Robins
04.2022 - Current
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Quickly and accurately counted drawers at start and end of each shift.
Volunteer
AVORS Medical Group
10.2022 - 02.2023
- Transported patients and helped with discharge procedures.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Reported patient requests, concerns, and other observations to staff.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
- Supported hospital staff by changing bedding
- Provided administrative support by filing documents, coordinating charts and answering phones.
- Restocked medical supplies and consumables to prepare procedure rooms.
- Assisted in organizing and scheduling patient visits to optimize patient flow.
- Maintained accurate patient records, handling medical histories and medication schedules with sensitivity.
- Supported doctors and nurses in performing various medical procedures and tasks.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
Bachelor of Science - Foods, Nutrition, And Wellness Studies
California State University - Los Angeles
Los Angeles, CA06.2027
High School Diploma -
Palmdale High School
Palmdale, CA06.2023
Skills
- Computer Skills
- Safety Procedures
- FLUENT IN ENGLISH AND SPANISH
- Reception and Office Support
- Time Management
- Dependable and Responsible
- PPE use
- Teamwork and Collaboration
Certification
- CPR - 5/2023-5/2025
- Certified Nursing Assistant- August 2024
Timeline
Volunteer
AVORS Medical Group
10.2022 - 02.2023
Work Study Student
Baskin Robins
04.2022 - Current
Bachelor of Science - Foods, Nutrition, And Wellness Studies
California State University - Los Angeles
High School Diploma -
Palmdale High School
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