Karen Pacheco Pina
Santa Rosa,CA
Summary
Motivated professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Versatile Stocker proficient in replenishing floor stock and organizing displays to support sales objectives. Well-coordinated in locating and palletizing items for optimal replenishment. Self-motivated team player with strong time management skills.
Overview
9
9
years of professional experience
2027
2027
years of post-secondary education
Work History
Beverage Server
Graton Resort Casino
Rohnert Park, California
01.2025 - 11.2025
- Delivered exceptional beverage service to guests throughout the casino floor.
- Maintained cleanliness and organization of beverage stations and service areas.
- Assisted guests with menu selections and provided recommendations on drinks.
- Monitored guest consumption to promote responsible drinking practices effectively.
- Engaged with guests to create a welcoming and enjoyable atmosphere in the resort casino.
- Followed health and safety regulations while serving beverages to patrons efficiently.
Counter Attendant
Graton Resort Casino
Rohnert Park, California
04.2023 - 01.2025
- Assisted customers with menu selection and special requests.
- Prepared and served food and beverages efficiently.
- Maintained cleanliness and organization of counters and dining areas.
- Handled cash transactions and processed payments accurately.
- Provided prompt service during busy periods to ensure customer satisfaction.
- Collaborated with kitchen staff to expedite orders effectively.
- Implemented safety and hygiene standards in food handling practices.
- Resolved customer complaints with professionalism and care.
- Provided excellent customer service by promptly responding to inquiries and requests.
Stocker/Cashier/Warehouse Worker
Walmart
Rohnert Park, California
06.2020 - 03.2023
- Stocked shelves with merchandise to ensure product availability and visibility.
- Organized backroom inventory for efficient retrieval and management of stock.
- Assisted customers by locating products and answering inquiries promptly.
- Collaborated with team members to maintain store cleanliness and orderliness.
- Operated equipment for receiving, sorting, and storing merchandise efficiently.
- Stocked shelves with newly arrived products.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Faced products on shelves and displays to meet company policies.
Cashier /Shelf Stocker
Ross Dress for Less
Santa Rosa, CA
12.2020 - 02.2022
- Processed customer transactions efficiently and accurately at retail checkout.
- Maintained a clean and organized checkout area for enhanced customer experience.
- Assisted customers with returns, exchanges, and inquiries regarding store policies.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled cash, credit, and debit transactions following company procedures.
- Trained new cashiers on operational procedures and customer service standards.
- Stocked shelves with products to maintain organization and accessibility.
- Assisted customers in locating items and providing product information.
- Maintained cleanliness and safety standards in stock areas and aisles.
- Stocked shelves with newly arrived products.
Cashier /Prep Cook
McDonald's
Rohnert Park, California
10.2018 - 05.2020
- Operated cash register and processed customer transactions efficiently.
- Managed customer inquiries and resolved issues promptly.
- Maintained cleanliness and organization of the dining area.
- Collaborated with team members to ensure smooth service flow.
- Assisted in training new cashiers on procedures and policies.
- Monitored inventory levels and restocked supplies as needed.
- Followed food safety guidelines to ensure proper handling and storage of ingredients.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Organized walk-in coolers and freezers according to established guidelines.
Cashier Team Lead /Cashier /Line Cook
Burger King
Petaluma, California
04.2017 - 09.2018
- Supervised cashier team to ensure efficient customer service and smooth operations.
- Trained new cashiers on register procedures and customer interaction techniques.
- Managed cash register operations, including processing transactions and handling payments.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Monitored inventory levels and restocked supplies as needed for smooth service flow.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Prepared diverse menu items following established recipes and presentation standards.
- Implemented food safety practices to prevent contamination and ensure compliance.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Education
Hiset
Petaluma, CA03-2026
Skills
- Costumer service
- Fast learner
- Health compliance
- Cash handling
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- Attention to detail
- Time management
- Cleanliness and sanitation
- Team player
- Food service
- Reliability and punctuality
- Product restocking
- Unpacking merchandise
- Storage organization
Languages
Spanish
Native/ Bilingual
Timeline
Beverage Server
Graton Resort Casino
01.2025 - 11.2025
Counter Attendant
Graton Resort Casino
04.2023 - 01.2025
Cashier /Shelf Stocker
Ross Dress for Less
12.2020 - 02.2022
Stocker/Cashier/Warehouse Worker
Walmart
06.2020 - 03.2023
Cashier /Prep Cook
McDonald's
10.2018 - 05.2020
Cashier Team Lead /Cashier /Line Cook
Burger King
04.2017 - 09.2018
Hiset