Karen Packer
Mooresboro,North Carolina
Summary
Detail-oriented Billing Specialist with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.
Overview
33
33
years of professional experience
Work History
Billing Specialist
Duke LifePoint
01.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Drop claims for specialty and physician practices offices.
Medical Office Assistant
Duke LifePoint
03.2021 - 01.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scan patient documents into patients chart.
- Updated patient information and insurance details for accurate electronic medical records.
Office Manager/Receptionist
Terry Ledford PHD
06.2016 - 06.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Locate and attache appropriate files to incoming correspondence requiring replies.
Office Assistant
Woodridge Psychological Associates, PA
03.2013 - 10.2015
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Office Manager
Rutherford County Chiropractic Center
03.2004 - 03.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Shipping and Receiving Clerk
Belk Department Store
05.1992 - 02.1999
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Data Entry and Quality Assurance
Cone Mills
01.1992 - 02.1999
- Created detailed documentation on data quality processes, allowing for easier knowledge transfer and training of new team members.
- Operation and maintaining Sulzer-Ruti the impact of proposed machines.
- ISO 9000 qualified
- Data Entry and quality assurance
Education
No Degree - Clinical Medical Assistant
WNC Edutech
Columbus, NC04-2023
Associate of Arts - Medical Coding And Billing
Isothermal Community College
Spindale, NC02-2003
No Degree - Diploma in Office Systems Technology
Isothermal Community College
Spindale, NC02-2003
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
Timeline
Billing Specialist
Duke LifePoint
01.2024 - Current
Medical Office Assistant
Duke LifePoint
03.2021 - 01.2024
Office Manager/Receptionist
Terry Ledford PHD
06.2016 - 06.2020
Office Assistant
Woodridge Psychological Associates, PA
03.2013 - 10.2015
Office Manager
Rutherford County Chiropractic Center
03.2004 - 03.2013
Shipping and Receiving Clerk
Belk Department Store
05.1992 - 02.1999
Data Entry and Quality Assurance
Cone Mills
01.1992 - 02.1999
No Degree - Clinical Medical Assistant
WNC Edutech
Associate of Arts - Medical Coding And Billing
Isothermal Community College
No Degree - Diploma in Office Systems Technology
Isothermal Community College
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