Jacqueline Smith
La Place,LA
Summary
Dynamic professional with a proven track record at Best Care Home Service excelling in patient care and operational efficiency. Expert in utilizing excellent communication and organizational skills to enhance client satisfaction and streamline processes. Achieved significant improvements in patient scheduling accuracy, demonstrating a strong ability in both active listening and time management.
Overview
35
35
years of professional experience
Work History
Client Intake Specialist
Best Care Home Service
05.2005 - Current
- Answered phone calls and provided new clients with required paperwork to initiate services.
- Communicate professionally with clients, and colleagues.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Developed and maintained positive relationships with clients and colleagues.
- Communicated with referral sources, physicians, and clinical staff to check documentation for proper signatures.
Certified Nursing Assistant -CNA
Payne Home Health Care
02.2019 - 12.2021
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Petroleum Supply Specialist
United States Army Corp.
05.1989 - 04.1997
- Handled and transported fuel to vehicles and aircraft.
- Maintained accurate records of petroleum transactions, tracking volumes received, distributed, and consumed for financial reporting purposes.
- Assembled refueling systems and equipment and performed quality assurance.
- Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
- Coordinated logistics activities for transporting petroleum products between distribution centers and end-users/customers efficiently.
Education
Diploma For Practical Nursing - Practical Nursing
Tampa Medical College
Tampa, FL 12.2024
No Degree - Certified Nursing Assistant - CNA
American College
New Orleans, LA 03.1988
Skills
Excellent Communication
Active Listening
Attention to Detail
Conflict Resolution
Organizational Skills
Problem-Solving
Client Education
Patient Scheduling
Scheduling appointments
Appointment Scheduling
Time Management
Timeline
Certified Nursing Assistant -CNA
Payne Home Health Care
02.2019 - 12.2021
Client Intake Specialist
Best Care Home Service
05.2005 - Current
Petroleum Supply Specialist
United States Army Corp.
05.1989 - 04.1997
Diploma For Practical Nursing - Practical Nursing
Tampa Medical College
No Degree - Certified Nursing Assistant - CNA
American College