Summary
Overview
Work History
Education
Skills
Certification
Timeline
SeniorSoftwareEngineer
Karen Parks

Karen Parks

Grand Rapids,MI

Summary

Dedicated professional with demonstrated strengths in customer service and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.

Overview

20
20
years of professional experience
3
3
Certification

Work History

Positive Psychology Practitioner and Coach

Karen Parks
06.2021 - Current
  • Offers ongoing coaching and support to individuals and teams, using personalized approaches and empathy
  • Applies positive psychology principles to enhance optimism and life satisfaction through exploring positive emotions
  • Encourages engagement and focus using mindful methods to facilitate deep involvement in clients' pursuits
  • Cultivates meaningful relationships, increasing awareness of their impact on overall well-being
  • Guides clients in reflecting on purpose, passion, and fulfillment, inspiring action toward significant life achievements
  • Committed to optimizing health and wellness strategies to help clients meet self-imposed deadlines.

Tour Consultant

EF Education
11.2022 - 05.2023
  • Led territory growth and management, employing proactive strategies, and managed over 50 customer calls per day by targeting entire states' schools to build relationships with clients.
  • Collaborated with middle and high school teachers to launch successful, educational international travel programs.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Planned and booked complex and large-scale international travel packages.
  • Communicated with clients to determine the budget, travel timeline, and accommodation preferences.

English Second Language Tutor

NaoNow Tutoring
11.2021 - 05.2022
  • Delivered expert English tutoring to intermediate through advanced international adult learners.
  • Participated in training classes to improve tutoring practices and learn new tutoring techniques.
  • Tutored and managed 30 students weekly via online classroom technology.
  • Designed engaging instructional materials and activities.
  • Administered feedback to students using positive reinforcement techniques to encourage and build confidence.

English Second Language Tutor

OK English
01.2019 - 10.2021
  • Delivered expert English tutoring to intermediate through advanced international adult learners, while significantly enhancing their English fluency
  • Used positive reinforcement techniques to encourage, motivate, and build confidence in students
  • Offered premium service with a high percentage of improvement measuring from the first lesson through the final lesson
  • Delivered private instruction to individuals and small groups, improving academic performance, enhancing occupational skills, and preparing for tests.
  • Built opportunities for real-world language use and learning outside classroom or formal learning environment.

Education

Bachelor's degree - Liberal Arts and Sciences/Liberal Studies

Purdue University Global
West Lafayette, IN
12.2019

Associate of Arts - AA - Communications

Grand Rapids Community College
Grand Rapids, MI
01.2017

Skills

  • Customer Relations
  • Problem solving
  • Relationship building
  • Cultural awareness
  • Critical thinking
  • Client Management
  • Time management
  • Collaboration and Teamwork
  • Tech-savvy

Certification

  • Applied Positive Psychology Practitioner - New York, NY.
  • APPC Positive Psychology Coach - New York, NY
  • TEFL/ TESOL Certification - Chicago, Il.

Timeline

Tour Consultant

EF Education
11.2022 - 05.2023

English Second Language Tutor

NaoNow Tutoring
11.2021 - 05.2022

Positive Psychology Practitioner and Coach

Karen Parks
06.2021 - Current

English Second Language Tutor

OK English
01.2019 - 10.2021

Bachelor's degree - Liberal Arts and Sciences/Liberal Studies

Purdue University Global

Associate of Arts - AA - Communications

Grand Rapids Community College

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Karen Parks