KAREN PASQUALE

Leading Pharmacy, in U.S., ranked #10 on Fortune 500

• Supporting Store Manager in total leadership and strategic operation of to provide Quality Customer Care Relationships to boost sales and service
• Planning and controlling the inventory management process to balance cost against benefit
• Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement
• Resolving operational problems, addressing customer issues, and managing crisis situations
• Collaborating with other departments to integrate operations and facilitate collaborative strategies
• Recruiting, training, supervising, and appraising staff, while fostering a positive work environment
• Recommended complementary purchases to customers, increasing revenue
• Assist in Shrink Reduction/Loss Control Strategies and P&L results
• Executes corporate programs, promotions, and policies
• Payroll and management budget
• Key Results:
• Increased stores out of stock by 7%

• Provide Quality Customer Care to all customers by handling customers' concerns quickly
• Overseeing the production or provision of products and services to ensure quality standards are met
• Collaborating with other departments to integrate operations and facilitate collaborative strategies
• Inventory Management by ensuring accurate physical inventory
• Call-ins and Damages Goods Claims
• Execute price changes, clearance markdowns, and item changes in the store
• KEY RESULTS:
• Advanced to become SIM Coordinator to maintain store inventory levels, shrink reductions, merchandising strategies within 3 months of starting the company
• Promoted to Store Team Lead to maintain leadership, and inventory management levels, and build customer service relationships to build a sale.
• Handled customer complaints and issues politely and professionally