Summary
Overview
Work History
Education
Skills
Timeline
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Karen Patel

Middleburg,VA

Summary

Cloud Solutions Architect with 18 years of experience supporting the U..S. Intelligence Community. Over my distinguished career, I've specialized in Systems Engineering and Systems Administration, embracing my role as the customer's trusted technical advisor. I excel in balancing customer needs with infrastructure delivery, driving technology modernization efforts while providing top-tier support. Having been a former staff officer, I have a deep understanding of what's expected and how to deliver excellence.

Overview

10
10
years of professional experience

Work History

Cloud Solutions Architect

Microsoft
02.2021 - Current
  • Provides guidance and support in designing, deploying, and maintaining core endpoint infrastructure to meet customer requirements efficiently and effectively.
  • Monitors the health, performance, and capacity of infrastructure, utilizing proactive measures and advanced tools to identify and address potential issues before they impact operations.
  • Contributes to successful project completion by collaborating with cross-functional teams and providing technical expertise.
  • Resolves technical issues across various infrastructures, minimizing downtime and ensuring uninterrupted service delivery to end-users. Additionally, leveraging field operations knowledge to anticipate and address challenges effectively.
  • Maintains strong relationships with customer by understanding their needs, goals, and challenges.
  • Maintains an open line of communication with Customer Success Account Manager to ensure seamless coordination and alignment between technical operations and customer support initiatives.
  • Exercises leadership capabilities by successfully motivating and inspiring others.

Information Systems Officer

U.S. Department Of State
04.2018 - 02.2021
  • Provided LAN support, ensuring the smooth operation of the local network infrastructure.
  • Managed account permissions and access levels in accordance with organizational policies and security protocols.
  • Coordinated the procurement and deployment of new equipment, ensuring minimal disruption to end-user productivity during the transition process.
  • Acted as a point of contact for field personnel to escalate IT-related concerns and facilitate communication with central IT support teams.
  • Conducted periodic site visits to assess IT infrastructure, address technical concerns, and provide hands-on support to field personnel.

Microsoft Windows Administrator

General Dynamics
06.2014 - 10.2016
  • Installed, configured, and maintained Windows servers and desktop operating systems ensuring proper configurations, and applying updates and patches as needed.
  • Proactively monitored system logs for potential problems, allowing for early identification and resolution before impacting productivity.
  • Standardized workstation configurations and software installations to streamline deployment and support processes.
  • Managed user permissions and access rights to resources such as files, folders, and applications.

Education

Information Technology

George Mason University
Fairfax, VA

Skills

  • Trusted Technical Advisor
  • Teamwork and Collaboration
  • Productive Professional Network
  • Operational Excellence

Timeline

Cloud Solutions Architect

Microsoft
02.2021 - Current

Information Systems Officer

U.S. Department Of State
04.2018 - 02.2021

Microsoft Windows Administrator

General Dynamics
06.2014 - 10.2016

Information Technology

George Mason University

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Karen Patel