Karen Pavkov

• Handle all cash needs for clients while respectfully questioning needs for cash to avoid potential fraud
• Utilizes Microsoft products to keep organized
• Facilitate office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
• Interacts with customers by phone, email, or in-person to provide information.
• Prepares portfolios for advisor to review before, during, and after appointments
• Organize documents both paper and virtual
• Monitor client accounts
• Deepen relationships with clients by checking in
• Answering multi-line phone system
• Provide support to clients and problem solved when advisor was out of office.
• Manage office
• Compose professional business correspondence, emails, meetings notes and other documents.
• Keep high average of performance evaluations.
• Passed every audit with near 99% accuracy
• Manage all correspondence and ensure scanned to right department
• Process deposits
• Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
• Improve customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Place trades under direction of Advisor
• Consults with customers to resolve basic issues or direct to correct staff member.

• Accomplished human resource objectives by recruiting selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Successfully built team of four to travel full time for remodel so owner can be home.
• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer- service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
• Meets financial objectives by forecasting requirements; preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Plans budgets for each commercial job using Microsoft products and Google Docs
• Follows through on budget while using excellent time management, multi-tasking, and planning & prioritizing in a fast-paced high stress environment
• Monitored project performance to identify areas of improvement and make adjustments

First Responders First, INC is a non-profit corporation that focuses on keeping First Responders safe as they do their jobs as well as ensuring the different departments have proper safety training and equipment I was in charge of the following:

• Running all social media websites
• Maintained calendar with all events
• Secured minimum of two events per month
• Created and handed advertisements to public
• Traveled to local schools and workplaces along side founders and held seminars discussing importance of safety training and equipment

• Processing customer transactions that include deposits, withdrawals, loan payments, cashing checks, etc.
• Servicing and balancing two ATM machines ordering money for week, back up lead teller for bank which consisted of balancing all branch's' finances while cold calling customers during week, training new employees. Keeping up-to-date knowledge on all current account while meeting weekly goals of referrals for branch and investments
• Marketplace Champion, ATM demo champion. Handling customers issues and complaints in professional manner, always making sure customer is happy upon leaving.
• Trained for recognizing fraud transactions and phishing schemes
• Evaluated customer data to identify and prevent fraudulent activities.
• Processed quarterly Vault and ATM audits with zero error rate
• Coordinated daily cash reconciliation at high-volume location
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Processed customer transactions promptly, minimizing wait times.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Processed exchange and foreign currency
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit

• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Specially designed and built custom frames for customers.
• Managed education department which included keeping schedule of 5 classes that ran 15 times per month, promoting class sales, cold calling customers to tell them about new sales.
• Addressed customer needs and made product recommendations to increase sales.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Liaised between staff and administrators to coordinate educational program delivery.