Karen Peralta
Glendale,NY
Summary
Service professional with focus on high standards and results. Brings valuable experience in handling customer inquiries and ensuring service excellence. Known for strong team collaboration and adaptability to changing needs, with proficient skills in customer communication and conflict resolution.
Overview
11
11
years of professional experience
Work History
Service Agent
State Farm
05.2023 - Current
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Client Services Coordinator
Food For Others
04.2020 - 05.2023
- Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
- Analyzed customer feedback data to identify trends and areas for improvement, leading to targeted enhancements in service offerings.
- Trained new Client Services Coordinators on best practices by offering hands-on guidance through shadowing sessions and frequent check-ins, fostering a well-informed and cohesive team dynamic.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Eddie Vs Prime Seafood
Steven Zatarga
05.2014 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Arts -
Northern Virginia Community College
Annandale, VAHigh School Diploma -
Lake Braddock High School
Fairfax, VA05-2013
Skills
- Sales expertise
- Customer consulting
- Reporting and documentation
- Program follow-up and assessment
- Multitasking
- Problem-solving abilities
- Customer service excellence
- Teamwork skills
- Phone Etiquette
- Stress Tolerance
- Information Gathering
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Service Agent
State Farm
05.2023 - Current
Client Services Coordinator
Food For Others
04.2020 - 05.2023
Eddie Vs Prime Seafood
Steven Zatarga
05.2014 - 03.2020
Associate of Arts -
Northern Virginia Community College
High School Diploma -
Lake Braddock High School
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Celine ZhongCeline Zhong
Customer Service Representative at State FarmCustomer Service Representative at State Farm
Blake EnosBlake Enos
Underwriting Service Assistant at State FarmUnderwriting Service Assistant at State Farm
Branden GarciaBranden Garcia
Porter/Answering Service Operator at Doctors Owning Co.Porter/Answering Service Operator at Doctors Owning Co.