Karen Perez

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Booked domestic and international air, car, hotel and bus services.
• Made alternate booking arrangements if changes arose before or during trip.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Supervised payments via government travel cards and centrally billed accounts and handled sensitive information with professionalism and discreteness.
• Generated reports on employee trends and customer feedback to inform business goals.
• Helped senior managers make effective decisions based on current and accurate reporting.

• Booked domestic and international car, hotel and bus services.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Monitored currency exchange rates and advised customers on best ticket options at lowest government fare.
• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
• Made alternate booking arrangements if changes arose before or during trip.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.