Karen Perez
Cape Coral,FL
Summary
Dedicated and hardworking professional accustomed to working with customers to address needs, maintain good standing and drive profit success. Skilled business manager with proven skills in operational and team leadership, as well as accounting, data entry and follow up for quick solutions. Bringing several years of related experience combined with results-focused and quality-driven approach. Strong communicator skilled in fostering positive relationships and maintaining compliance with regulations
Overview
11
11
years of professional experience
Work History
Property Manager
Self Employed Services
Cape Coral, FL
04.2018 - Current
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Managed all maintenance requests from tenants in a timely manner.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Logistics Specialist
Complete Aviation Services and Modification
Atlanta, GA
09.2018 - 09.2019
- Worked at Delta Air Lines Control Tower handling air and sea freight along with IT helpdesk support.
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
- Provided support in developing new processes for improving operational efficiencies.
- Managed daily activities of reports responsible for order fulfillment and distribution services.
- Identified areas for improvement within the logistics department and recommended solutions.
- Prepared data for import and export declarations as required by Customs authorities.
- Negotiated rates with carriers to optimize efficiency in shipping processes.
- Processed invoices for payment in a timely manner according to established procedures.
- Developed and maintained relationships with vendors to ensure timely delivery of materials.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
Ocean Import Supervisor
DSV Air & Sea, Inc.
Atlanta, GA
09.2017 - 09.2018
- Directed and supervised team of 7 employees in daily operations.
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity to provide constructive feedback and coaching.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Implemented new operational procedures, increasing efficiency.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Responded to customer questions regarding products, prices and availability.
- Complied with company policies, objectives and communication goals.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Logistics Analyst
Kuehne + Nagel
Atlanta, GA
08.2013 - 08.2017
- Developed relationships with vendors to negotiate contracts and optimize pricing.
- Planned daily distribution schedules based on customer requirements and available resources.
- Monitored vendor performance to ensure timely deliveries and quality standards were met.
- Analyzed logistics operations to identify areas of improvement and cost savings opportunities.
- Managed projects related to improving inventory control procedures.
- Maintained detailed records of all incoming and outgoing shipments.
- Implemented systems for tracking orders from origin to destination point.
- Conducted regular audits of supply chain operations to ensure accuracy of data entered into system.
- Prepared monthly financial statements for review by management team.
- Ensured that all safety protocols were followed during loading and unloading operations.
- Ensured compliance with internal policies and external regulations related to logistics activities.
- Created reports on inventory levels, delivery times, transport costs, and performance metrics.
Education
Real Estate License - Real Estate
Larson Education Services
Fort Myers, FL03-2021
Associate of Science - Information Technology
ITT Technical Institute
Miami06-2002
Skills
- Marketing and Advertising
- Data Entry
- Customer Relations
- Written Communication
- Goal Setting
- Organizational Skills
- Effective Communication
- Time Management
- Interpersonal Communication
- Adaptability
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Logistics Specialist
Complete Aviation Services and Modification
09.2018 - 09.2019
Property Manager
Self Employed Services
04.2018 - Current
Ocean Import Supervisor
DSV Air & Sea, Inc.
09.2017 - 09.2018
Logistics Analyst
Kuehne + Nagel
08.2013 - 08.2017
Real Estate License - Real Estate
Larson Education Services
Associate of Science - Information Technology
ITT Technical Institute
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