Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Karen Perez-castillo

Hoover ,AL

Summary

Dedicated Student Nurse with comprehensive education at Wallace State community college , excelling in patient care . Demonstrated ability to build rapport with patients, ensuring privacy and delivering high-quality, culturally-sensitive care. Achieved notable patient satisfaction, leveraging strong clinical judgment and effective communication skills. Dynamic Student Nurse brings strong academic performance and willingness to learn. Driven Busser with 2 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty. Reliable Cafe Worker serving customer needs in all environments. Pleasantly offers customers assistance to drive service and satisfaction. Considered hardworking, punctual and approachable.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Busser

Cajun Roux
06.2021 - 01.2023
  • Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
  • Displayed excellent time management skills while balancing multiple tasks simultaneously.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
  • Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Worked closely with management on implementing new policies or procedures for improved performance in the bussing department.

Barista

Luis
06.2023 - 01.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

House Cleaner

Rosa's Cleaning Service
05.2019 - 08.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.

Education

Associate Degree in Nursing - Nursing

Wallace State Community College - Hanceville
Hanceville, AL
05.2025

High School Diploma -

Hoover High School
1000 Buccaneer Dr, Hoover, AL 35244
05.2022

Skills

  • Patient and family advocacy
  • Patient privacy and confidentiality
  • Medication administration
  • Culturally-sensitive
  • Oxygen saturation standards
  • Emotional intelligence
  • Punctual and Reliable
  • Team Collaboration
  • Compassionate communication
  • Patient support
  • Quality Assurance
  • Self-reflection
  • Memory retention
  • Cleanliness Maintenance
  • Performance Improvement
  • Interpersonal Relations

Certification

  • Certification in Basic Life Support (BLS)
  • Certification for PCT

Timeline

Barista

Luis
06.2023 - 01.2024

Busser

Cajun Roux
06.2021 - 01.2023

House Cleaner

Rosa's Cleaning Service
05.2019 - 08.2023

Associate Degree in Nursing - Nursing

Wallace State Community College - Hanceville

High School Diploma -

Hoover High School

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Karen Perez-castillo