Karen Perez Barrera
Alameda,CA
Summary
Armed with an associates diploma in communications, I bring a wealth of skills and experiences from my time at the Oakland port and various other roles. Through these experiences, I have cultivated a versatile skill set and a proven ability to adapt to varying environments. With a track record of developing and expanding my skills, I am eager to embrace new challenges and expand my horizons while making an impact.
Overview
9
9
years of professional experience
Work History
RiderOps Instructor
Zoox
05.2025 - Current
- Handle 45 rider cases weekly across SMS, calls, and email to deliver timely support throughout each mission.
- Support riders before, during, and after missions with clear, responsive communication across every stage.
- Coordinate with cross-functional teams to resolve concerns efficiently and strengthen safety, inclusivity, and communication.
- Collect rider data and contribute to testing that informs continuous service improvements.
Tax Administrator
BDO USA
01.2025 - 04.2025
- Tracked 22 draft receipts monthly to support timely review and distribution.
- Filed tax forms accurately and on time to support compliance with relevant tax laws and regulations.
- Coordinated office and department meetings, including calendar invites, facility reservations, setup, and catering.
- Entered initial data, submitted updates, and maintained transaction records throughout the tax cycle.
- Prepared review materials and tracked draft reports for timely submission using Microsoft Office (Word, Excel, PowerPoint).
Customer Service / Marketing Specialist
Grocery Outlet
12.2024 - 01.2025
- Responded to customer inquiries through Zendesk and phone, maintaining a 24-hour resolution time.
- Collaborated with the marketing team to develop print advertising campaigns highlighting featured products.
- Provided Spanish translation support for print and audio advertisements to improve customer reach.
- Drafted customer newsletters with management to promote new products, sweepstakes, and events.
Customer Service Representative
PCC Logistics
06.2021 - 06.2024
- Coordinated with steamship lines and terminals to confirm gate cutoff times and equipment availability for bookings.
- Maintained relationships with company facilities and offsite locations to support expedited freight loading.
- Updated TMS records in real time to keep shipment information accurate and accessible across teams.
- Finalized authorization for accessory charges to support correct invoicing and smoother transaction processing.
Outreach Lead / Marketing Specialist
KSE/WSP
03.2018 - 03.2020
- Built and maintained company contact lists to support event planning, follow-up communication, and outreach coverage.
- Drafted clear outreach messaging that explained program benefits and encouraged participation from prospective partners.
- Coordinated event details with internal teams and external partners to keep scheduling and logistics on track.
Education
Associates of Communications - Interpersonal Communication
Laney College
Oakland, CA12-2023
Skills
- Customer service
- Zendesk
- Salesforce
- Case management
- Issue escalation
- SMS communication
- Microsoft Office (Word, Excel, PowerPoint)
- Data entry
- Calendar management
- Meeting coordination
- Records management
- Facility coordination
- Logistics
- Transactions
- Jira
- Process documentation
- Report preparation
- Workflow coordination
Timeline
RiderOps Instructor
Zoox
05.2025 - Current
Tax Administrator
BDO USA
01.2025 - 04.2025
Customer Service / Marketing Specialist
Grocery Outlet
12.2024 - 01.2025
Customer Service Representative
PCC Logistics
06.2021 - 06.2024
Outreach Lead / Marketing Specialist
KSE/WSP
03.2018 - 03.2020
Associates of Communications - Interpersonal Communication
Laney College