Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Peters

Bellville ,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience

Work History

Household Manager

Stay At Home Mom
06.2021 - Current
  • Manage all aspects of a dynamic household with four children, including budgeting, scheduling, meal planning, conflict resolution, and educational support
  • Coordinated medical appointments, school functions, extracurricular activates, and family logistics with precision and reliability.
  • Developing and overseeing finances, routines, and a stable nurturing environment.
  • Volunteering at school, community, and sporting events like helping PTA, being a chaperon, coaching soccer, and helping with t-ball.

Barista

The Perk
01.2021 - 06.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily. Take inventory weekly.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Bartender

Miss Bobis Ice House
10.2018 - 08.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bar Manager

Lazy Mule
03.2015 - 07.2017
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.

Shift Manager

Mosquito Cafe
02.2010 - 05.2012
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Promoted a positive work environment through open communication and constructive feedback.

Education

High School Diploma -

Bellville High School
Bellville
05-2009

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Problem-solving
  • Customer service focus
  • Punctual and reliable
  • Quality assurance
  • Customer service

Timeline

Household Manager

Stay At Home Mom
06.2021 - Current

Barista

The Perk
01.2021 - 06.2021

Bartender

Miss Bobis Ice House
10.2018 - 08.2019

Bar Manager

Lazy Mule
03.2015 - 07.2017

Shift Manager

Mosquito Cafe
02.2010 - 05.2012

High School Diploma -

Bellville High School

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