Karen Petty
Fort Worth,TX
Summary
Adept at operating switchboards and demonstrating exceptional telephone etiquette, I significantly enhanced communication efficiency at Huguley Hospital. My expertise in emergency response and problem-solving abilities led to a notable reduction in caller wait times. With a strong focus on customer satisfaction, I effectively resolved inquiries, fostering loyalty and repeat business. Many years of telephone work At Southwestern Bell many Schools and training from hardwired land line to special services for wifi and high speed data
Overview
54
54
years of professional experience
Work History
PBX
Huguley Hospital
01.2014 - Current
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
PBX Operator
JPS Hospital
01.2007 - 01.2014
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
- Reduced caller wait times, ensuring swift and accurate call transfers to the correct extensions.
PBX
Huguley Hospital
01.2005 - 01.2007
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Sales Associate
Dillards Department Store
01.2004 - 01.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Southwestern Bell Telephone
01.1978 - 01.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
Accounts Payable Clerk
Robintech (PVC Pipe)
01.1977 - 01.1978
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
Customer Service Representative
Southwestern Bell Telephone
01.1971 - 01.1975
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Sociology
TCJC
Fort Worth, TX06.1972
High School Diploma -
Southwest High School
Fort Worth, TX06.1970
Skills
- Operating switchboards
- Telephone operations
- Answering questions
- Strong telephone etiquette
- Excellent verbal communication skills
- Call Routing
- Excellent Phone Demeanor
- Emergency Response
- Problem-solving abilities
Timeline
PBX
Huguley Hospital
01.2014 - Current
PBX Operator
JPS Hospital
01.2007 - 01.2014
PBX
Huguley Hospital
01.2005 - 01.2007
Sales Associate
Dillards Department Store
01.2004 - 01.2005
Customer Service Representative
Southwestern Bell Telephone
01.1978 - 01.2004
Accounts Payable Clerk
Robintech (PVC Pipe)
01.1977 - 01.1978
Customer Service Representative
Southwestern Bell Telephone
01.1971 - 01.1975
No Degree - Sociology
TCJC
High School Diploma -
Southwest High School
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