Karen Petty

• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
• Took messages from callers and accurately relayed details to intended staff.
• Alerted staff of emergency information and general announcements using PA system.
• Completed connections between callers, departments and professionals.
• Communicated general company information to inquiring customers to project positive company image.

• Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
• Retrieved, sorted, copied and filed all documents and paperwork.
• Created or updated records with new files or information.
• Strictly adhered to confidentiality dictations to safeguard information.

• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
• Took messages from callers and accurately relayed details to intended staff.
• Alerted staff of emergency information and general announcements using PA system.
• Completed connections between callers, departments and professionals.
• Handled incoming calls with friendly and cheerful attitude for organization using [Number]-line system.

• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
• Took messages from callers and accurately relayed details to intended staff.
• Alerted staff of emergency information and general announcements using PA system.
• Completed connections between callers, departments and professionals.
• Communicated general company information to inquiring customers to project positive company image.

Ran diagnostic test on telephone lines and determined if a dispatch was necessary. Dispatched repairmen and kept up with their work orders.