Karen Phillips

Coordinated non-emergency medical transportation for patients, ensuring timely, safe, and efficient service. Managed scheduling, verified insurance and eligibility, communicated with transportation providers, and resolved issues to support patient care continuity. Maintained accurate records and upheld HIPAA compliance in all interactions.

Verified patient insurance coverage, scheduled medical appointments, and processed specialist referrals. Served as a key point of contact between patients and providers, ensuring accurate information, timely coordination of care, and adherence to HIPAA guidelines.

Managed inbound and outbound calls, scheduled dealership appointments, and followed up with leads to drive showroom traffic. Maintained CRM records, provided product information, and supported the sales team in converting prospects into customers.