Hi, I’m
Karen Pinales
Summary
Proven multitasker and team player, excelled at Worldwide Flight Services by enhancing customer service success rates and streamlining operations. Skilled in data entry and quality control, demonstrated through improved efficiency and accuracy. Achieved significant improvements in team competency and performance, showcasing strong work ethic and exceptional communication skills.
Overview
6
years of professional experience
Work History
Worldwide Flight Services
Front Office Agent
10.2022 - Current
Job overview
- Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Reviewed and updated customer information in database for accuracy.
- Screened visitors and issued badges to maintain safety and security.
- Developed and implemented office policies to enhance efficiency in operations.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
Randstad
Data Entry Clerk
02.2019 - 05.2024
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
DHL Express
Sorting Agent
09.2018 - 08.2020
Job overview
- Assisted in training new sorting agents, increasing overall team competency and performance.
- Implemented quality control measures to identify damaged or incorrectly sorted items, reducing delays and customer complaints.
- Streamlined the sorting process for faster delivery times and increased customer satisfaction.
- Utilized specialized equipment for handling oversized or fragile items, ensuring their safe transportation through the sorting process.
Education
Simon Kenton High SchoolIndependence, KY
High School Diploma
05.1987
Skills
- Strong Work Ethic
- Team player attitude
- Multitasking proficiency
- Exceptional communication
Timeline
Front Office Agent
Worldwide Flight Services
10.2022 - Current
Data Entry Clerk
Randstad
02.2019 - 05.2024
Sorting Agent
DHL Express
09.2018 - 08.2020
Simon Kenton High School
High School Diploma
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