Karen Poberzyn
Mesa,AZ
Summary
Solid customer service for both external and internal customers. Dedicated, with strong attention to detail and problem-solving skills.
Overview
27
27
years of professional experience
Work History
JP Morgan Chase - Lockbox Support Personnel
ATR International
Tempe, Arizona
06.2024 - 10.2025
- Document balancing: scan bins into the database, and compare paper applications to scanned results. Suspend and remove any errors. Submit for processing.
- Document assembly: check for missing information, assure it is in the correct order, print labels, and assemble for shipping to the client.
- Library pull: pulled and sorted folders waiting for balancing and assembly.
Student Finance Advisor
University of Phoenix
Phoenix, AZ
09.2008 - 03.2023
- Maintained accurate records of student interactions and financial aid transactions.
- Resolved student inquiries related to billing statements, tuition payments, refunds, and financial aid awards.
- Consistently received 100% ratings for customer service.
Job Operations Analyst, 2006-2008
JP Morgan Chase
Phoenix, Arizona
11.1998 - 09.2008
- Saved the bank $141,560 in fraud loss prevention. Impacted customer relationships with the bank totaled $2,760,893.
- Identified process gaps between call centers and created a gap analysis report.
- A flaw was discovered and reported in the Customer Assist platform for restricted transactions.
Operations Support Specialist, 1998 - 2006
JP Morgan Chase
Phoenix, Arizona
11.1998 - 09.2008
- Opened business and consumer accounts based on online and telephone applications.
- Handled problem resolutions that impacted customer service.
- Participated in training, development, and coaching of team members.
- Performed daily billing for American Express orders taken through telephone bankers.
Education
Bachelor of Arts - Business
University of Phoenix
Phoenix, AZ02-2017
Associate of Arts - Concentration in Accounting Foundations
University of Phoenix
Phoenix, AZ11-2014
Timeline
JP Morgan Chase - Lockbox Support Personnel
ATR International
06.2024 - 10.2025
Student Finance Advisor
University of Phoenix
09.2008 - 03.2023
Job Operations Analyst, 2006-2008
JP Morgan Chase
11.1998 - 09.2008
Operations Support Specialist, 1998 - 2006
JP Morgan Chase
11.1998 - 09.2008
Bachelor of Arts - Business
University of Phoenix
Associate of Arts - Concentration in Accounting Foundations
University of Phoenix