Summary
Overview
Work History
Education
Skills
Timeline
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Karen Pointer

Karen Pointer

Princeton,TX

Summary

Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiasm and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams, skilled in maintaining and growing customer base.

Overview

7
7
years of professional experience

Work History

Store Manager

Cottonwood Financial
05.2019 - 04.2024
  • Monitored employee performance by training and coaching to increase and strengthen their skills for enhancement of the company
  • Continued education through compliance law training is necessary to stay within the guide of Texas law, and to maintain the operations of the company
  • Lead team-building meetings to maximize sales and overall growth of the company by implementing focus areas such as numerical metrics to increase numerical goals
  • Customer relations involve building relationships with customers to establish and maintain a customer base by asking open-ended questions to serve the customer's needs effectively, to generate repeat business
  • Problem-solving by helping customers through educating them on the benefits of the type of loan that's best suited for the them, to set the customer's up for success
  • Making available the WiFi printer and/or computer available for the customer to retrieve documents needed to start the loan process for possible loan approval
  • Making calls to set appointments for potential new customers/collection calls to bring customer accounts into preferred customer status

Lead Manager

MOD Pizza
09.2018 - 07.2019
  • Trained and monitored employee progress to elevate the efficiency of the team to better serve the customers
  • Sufficient and well organized through food preparation to maximize workflow
  • Promoted customer service by requiring team members to promptly greet and assist customers for repeat business
  • Evaluated and coached employee performance regularly through feedback during rush hours to improve skills
  • Provided guidance and support for team members in order to enhance their work performance and development
  • Reviewed completed work to verify consistency and quality for overall performance of the store

Assistant Store Manager

Goodwill Industries of Fort Worth
03.2017 - 11.2017
  • Outstanding customer service is essential to maintain and grow the customer base
  • Stocked and maintained inventory to boost sales for the continuous growth of the store and company
  • Trained employees on speed and agility to increase productivity and sales by tracking team's progress through performance reviews, to ensures production and achieve sales goals and results
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary

Education

High school diploma or GED - General Studies

Beaumont Senior High School
08.1991

Skills

  • Multitasking and organization
  • Team motivation
  • Team leadership and coaching
  • Store operations
  • MS office proficient
  • Cash management
  • Employee training
  • Problem-solving
  • Verbal and written communication
  • Shift scheduling

Timeline

Store Manager

Cottonwood Financial
05.2019 - 04.2024

Lead Manager

MOD Pizza
09.2018 - 07.2019

Assistant Store Manager

Goodwill Industries of Fort Worth
03.2017 - 11.2017

High school diploma or GED - General Studies

Beaumont Senior High School

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Karen Pointer