KAREN POLLARD

• Agile practice coaching and implementation for multiple teams for PI planning.
• Managed sunset of, on prem telephony platform while migrating users to, Cloud
• Discovered and worked with other teams to address and solution for 13 enablers before migration to Genesys Cloud
• Managed all phases of the product lifecycle from inception (for Genesys Cloud) to retirement (FUZE and TPX) telephony systems, including phone number audit, TFN Validation, coordination of porting 400 TFNs to Verizon and replacement or porting of 232 DIDs
• Requirements gathering, user story creation and prioritization, as well as release management for Genesys Cloud
• Developed and implemented an agent/station readiness plan for successful migration
• Created high level leadership overview of the 9 components of the business unit including pain points, systems overview, associate counts, and future migration plan mapping to fit overall business planning needs
• Collaborated with cross-functional teams (Product Management, Engineering) to successfully migrate 932 users to Genesys Cloud within 6- week roll out period, on budget with no rollback
• Executed weekly communication strategy to business unit executives throughout entirety of migration effort for alignment and transparency
• Facilitated sprint ceremonies, demos, training, and Q&A sessions
• Worked with development team on the creation of a playbook to ensure timely delivery, business unit functionality/capabilities, and quality on time releases.
• Owned and prioritized product backlog.
• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
• Focused on building critical features up front in order to identify constraints and technical challenges.
• Coordinated with software developers to create custom applications and trackers to achieve client goals.
• Brainstormed with peers and other members of design team to determine enhancements and product features.
• Researched and identified best-fit materials for new products.
• Documented each step in product's design process for use in manuals.

• Detail-driven Compliance Officer focused on maximizing compliance with applicable laws and standards.
• Knowledgeab about internal controls, process evaluations and procedura reviews.

compliance metrics and tracking.

• Perform compliance audits to determine whether established protocols are being followed and where they can be improved
• Maintain documentation and policies related to the non profit organization's business activities.

• (Remote)
• Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs
• Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
• Boosted team productivity through enhanced internal training and streamlining of systems
• Delegated assignments based on plans, project needs and knowledge of individual team members
• Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.

• Create and Maintain Product Backlog for multiple teams
• Prioritize and sequence backlog according to business value/ROI
• Research and document features and epics to support elaboration of use stories into proper size and scope
• Educate, engage, and advocate for business unit to capture vision and goals that are to be conveyed to development team each sprint
• Work closely with Scrum Master to inspect product progress and accept or reject work at end of each sprint
• Communicate with external and internal customer and change direction of sprint as needed.

• Military Veteran Accomplishments include:
• Multi team Scrum Master – Servant leader to multiple development teams on project for a Fortune 500 telecom provider
• Multi remote team Product Owner – Create, develop, and direct backlog for multiple teams while assisting with education and progression of work toward set goals
• Active Agile Advocate – Volunteer Director of Agile for Patriots: Supporting Veterans continued education and Agile certification
• Project Management – Responsible for Cost to Connect initiative to include monitoring of contractor cost, contract negotiation, full budget review, and material management
• Process Improvement – Identified process changes required to accelerate development and remove major impediments
• Agile Practitioner - Utilized Agile methodology and Scrum framework to manage the product backlog for Dallas Give Camp and added a Kanban for the Agile for Patriots work
• Quality Management/Safety – Performed quality and safety reviews for team and customer site inspection, as well as dispute resolution, Facilitate daily stand ups for multiple teams
• Assist with story points, JIRA documentation, and story formatting/ refinement
• Identify and manage dependencies among cross-functional teams
• Remove any impediments or blockers for the Dev Team
• Plan and prepare sprint demos, retrospectives, planning meetings, and all other ceremonies
• Fostered open communication forum to form cross team working environment.

• Drove projects and facilitated the supporting work orders with the engineering teams to meet requirements for the wholesale customer
• Produced spreadsheets and provided status as needed while documenting the movement of the orders in M6 and APEX
• Coordinated hot cuts and completed all documentation of the event.

• Agile for Patriots is a non-profit that provides Agile certification to veterans and their spouses while they concurrently work and train
• Facilitated the daily scrum, sprint review, and sprint retrospective
• Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution and transparency
• Prepared and coordinated project proposals and schedules
• Managed JIRA.