Karen Pommells
Saint Albans,NY
Summary
Hardworking and passionate seeking a position within your company enabling me to further develop my skills and abilities in the hospitality field. Strategic Audit Manager with extensive knowledge of financial and operational risk. Recognized to thrive in collaborative and independently-motivated settings.
Overview
25
25
years of professional experience
Work History
Night Audit Manager
Holiday Inn Express And Suites
06.2023 - Current
- Improved guest satisfaction by efficiently managing night audit operations and addressing customer concerns promptly.
- Ensured accurate financial reporting with thorough end-of-day procedures and reconciliation of all transactions.
- Reconcile hotel bank deposits.
- Train new team members in night audit procedures, fostering a consistent approach to service standards across the department.
- Monitor inventory levels for essential supplies, placing orders as needed to ensure uninterrupted hotel services during night hours.
Night Auditor
Holiday Inn Express and Suites
11.2020 - 06.2023
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
Vehicle Purchasing Agent
Copart Direct
05.2014 - 01.2015
- Maintaining average inbound calls of 75-125 per day.
- Upheld quota of minimum buys of 12 cars a day and higher, while maintaining a 15-18% conversion rate.
- Training new VPA's on presentation and representation of company standards and practices while providing tools for their success as a Vehicle Purchasing Agent.
- Followed through on vehicle pickups through email, and delegated between customers and vendors.
- Streamlined the vehicle purchasing process by implementing effective negotiation strategies.
Mutual Clerk
New York Racing Association
05.2004 - 08.2013
- Ensured that each customer received outstanding service by providing a friendly environment which included greeting and acknowledging every customer (over 100 customers) per day.
- Processed bets in person and via telephone.
- Reconciled account balancing and ensured money bag was even at the end of each work day.
- Maximized bet processing speed with thorough knowledge of pari-mutuel wagering systems.
- Enhanced customer experience by providing accurate and efficient betting transactions and information.
Cashier
Food Town Supermarket
01.2003 - 01.2004
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Telemarketer
Rose Remodeling, Long Island
09.2001 - 09.2002
- Offered free estimates to customers for remodeling homes located within Queens, Brooklyn, Long Island, and Manhattan
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
Head Cashier Supervisor
Key Food Supermarket
06.2000 - 05.2001
- Maintained accurate records of all transactions, reconciling discrepancies in daily sales reports.
- Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Prepared cash and checks for bank deposit.
Medical Receptionist
North shore Diabetes Associates
02.1999 - 03.2001
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
High School Diploma -
Springfield Gardens High School
06.2000
Skills
- Guest Relations
- Auditing procedures
- Front Desk Management
- Motivational Skills
- Critical Thinking
- Customer Service
Timeline
Night Audit Manager
Holiday Inn Express And Suites
06.2023 - Current
Night Auditor
Holiday Inn Express and Suites
11.2020 - 06.2023
Vehicle Purchasing Agent
Copart Direct
05.2014 - 01.2015
Mutual Clerk
New York Racing Association
05.2004 - 08.2013
Cashier
Food Town Supermarket
01.2003 - 01.2004
Telemarketer
Rose Remodeling, Long Island
09.2001 - 09.2002
Head Cashier Supervisor
Key Food Supermarket
06.2000 - 05.2001
Medical Receptionist
North shore Diabetes Associates
02.1999 - 03.2001
High School Diploma -
Springfield Gardens High School
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