Karen Portillo

• Use of Microsoft Excel, PowerPoint, and Word to facilitate daily list and tasks.
• Arraignments is a position that requires multitasking and constant communication with the Public Defenders Office, Transportation Unit Deputies, Psychologists, ADO, IDO, and Probation Officers.
• Responsible for Video Arraignments, Pre-arraignment representation & review interviews, PC 2306 hearings, Civil matter Video hearings, State Hospitals Incompetent to Stand Trail (IST) evaluations, conditional release interviews-1370, among other tasks.
• Have positive relationships with those who require virtual meetings with their clients.
• Assist in administrative tasks.

Under supervision, to maintain order and security of inmates within the Sheriff's Office Correctional facility, and to transport inmates from the Sheriff's Office Correctional facilities to and from court, medical facilities, and other locations within and outside the County; to supervise a crew of inmates in work projects throughout the County, and to assist in the correction of anti-social attitudes and behaviors.

• Correctional Center for Women
• Elmwood Correctional Facility
• Elmwood Visitation
• Supervises the conduct of inmates in living quarters, during meals and bathing, at recreation, and on work assignments.
• Maintains security of inmates by taking periodic counts and by surveillance of activities.
• Inspects quarters for cleanliness and proper order and conducts cell searches and confiscates contraband.
• Admits visitors with proper credentials within authorized regulations and advises on rules and procedures.
• Responds to emergencies and circumstances requiring immediate attention.
• Reports infractions of rules and regulations and irregular and suspicious occurrences, and issues citations of infractions.
• Prepares written reports on the work, conduct, and habits of inmates and their adjustment; writes incident logs and criminal reports.
• Maintains security within the correctional facility and prevents escapes, physically restrains inmates when necessary, conducts perimeter checks of the facility, and performs headcount.
• Supervises inmate visitation.
• Enforced rules and regulations to maintain order among inmates.

• The direction and supervision of the daily activities of detained youth – e.g., housekeeping, school, yard work, meals, showering, and recreational activities.
• Providing situational counseling according to individual and group needs.
• Explaining and participating in the enforcement of facility rules and regulations.
• Supervising vocational work crews.
• Documenting information, preparing written reports, and submitting evaluations.
• Communicating with professionals and the parents / caregivers of youth.
• Conducting searches of youth and facilities.
• Interacting with volatile / aggressive youth.
• Managing daily schedule of youth while ensuring policies and procedures are upheld in a facility that operates 24/7
• Making reasonable decisions during times of volatility and stress.
• Coping with exposure to stressful situations.
• Having to physically intervene when youth are attempting to cause harm to others.

• Patrols assigned areas, remaining alert for security breaches and criminal and / or suspicious activity; document and report relevant observations to appropriate authority.
• Warns violators or notify proper authorities in connection with violations of County rules and regulations.
• Respond to security related calls for service, complaints or unusual conditions, both routine and emergencies on County property.
• Direct traffic, enforces parking regulations and issues citations or warnings.
• Maintain communication with dispatch center and other Officers via two-way radio.
• Assist medical personnel in transporting and/or escorting psychiatric patients.
• Conduct searches of 5150 patients pursuant to law.
• Work in psychiatric units and Emergency room.
• Apply behavioral restraints to patients as provided by department policies and procedures.
• Effect citizen arrest in accordance with California Law and departmental policy.
• Overall provide safety and security of Valley Medical center.

• Overseeing the store operations, payroll, and audits.
• Monitor and control expenses according to allotted budget.
• Assist in employees appraisals, promotions, compensation and termination.
• Performance Reviews.
• Conduct regular meetings with employees.
• Mange and direct operations team to achieve business targets.
• Address customer issues and complaints in timely manner.
• Oversee all human resources and management duties such as; schedules, customer surveys.
• Responsible for store inventory.
• Work in compliance with company policies and procedures.

• Patrol assigned ares for Santa Clara County parking lots.
• Operated Santa Clara County motor vehicles safely while noticing parking violations.
• Enforce local regulations, ordinances, State Vehicle Code Laws.
• Warning tags on vehicles subject to towing.
• Traffic Control.
• Input Citations in Data base.

• Prevent Company losses
• Apprehend shoplifters and or prosecute.
• Work with Organized Retail Theft teams.
• Investigate and Interview dishonest associates.
• Store audits
• Schedule Loss Prevention Team
• Install and utilized CCTV
• Utilized Wicklander interviewing and integrations techniques to conduct dishonest employees interviews.
• Conduct video surveillance to identify company losses by costumers and employees.
• Managed Tip-Line voicemail for potential information regarding dishonest employees and followed up with investigation.
• Prevented losses due to internal theft by cultivating a strong ethical culture within the store team through regular discussions on integrity and accountability.
• Implemented and maintained loss prevention programs in close collaboration with store management regarding company losses.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Learned and adapted quickly to new technology and software applications.
• Worked flexible hours across night, weekend, and holiday shifts.
• Initiated and concluded investigations of crime organizations.
• Maintained confidentiality of sensitive information while sharing vital intelligence with appropriate colleagues for effective case resolution.
• Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
• Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.

• Processed cash, credit card, and gift card transactions accurately and efficiently for seamless customer experience.
• Worked with floor team and managers to meet wide range of customer needs.
• Handled customer inquiries, complaints, and special requests professionally and effectively.
• Offered every customer exceptional service and learned regular customers' preferences.
• Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.