Karen Puente

Customer Service Representative

Oak Hill Technology

01.2017 - 03.2020

Resolved customer inquiries efficiently, ensuring high satisfaction levels.
Processed orders and returns accurately using company CRM system.
Collaborated with team members to enhance service delivery protocols.
Educated customers on product features to improve user experience.
Assisted in training new staff on customer service best practices.
Documented customer interactions meticulously for future reference and analysis.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Improved resolution time with effective problem-solving for customer complaints.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Stayed calm under pressure to and successfully dealt with difficult situations.