Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Pupp

Waterford,MI

Summary

Driven Administrator with a proven track record at Foot & Ankle Institute of Michigan, enhancing office efficiency and patient satisfaction through expert office administration and meticulous attention to detail. Excelled in streamlining operations, reducing billing errors by over 30%, and fostering customer service excellence. Skilled in recordkeeping and leading teams towards achieving top-notch service standards. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

Overview

43
43
years of professional experience

Work History

Administrator

Foot & Ankle Institute Of Michigan
08.2018 - 04.2022
  • Organized workflow and delegated tasks.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
  • Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
  • Managed appointments, registrations and patient relations in busy podiatry office.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
  • Reviewed and sent medical records to other physicians upon request.
  • Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Managed appointments, registrations and patient relations in busy [Type] office.
  • Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
  • Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
  • Oversaw office records and maintained strict document control.
  • Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
  • Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Trained all new employees on records management system.
  • Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Oversaw the implementation of a new EHR system, leading staff training sessions and addressing technical issues as they arose during the transition period.
  • Improved staff morale and reduced turnover by implementing recognition program for outstanding performance.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Removed trash and straightened counters to keep podiatry area clean and neat.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

Medical Office Administrator

Lakeview Podiatry Assoc
06.2006 - 06.2018
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
  • Reviewed and sent medical records to other physicians upon request.
  • Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
  • Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
  • Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
  • Managed appointments, registrations and patient relations in busy [Type] office.
  • Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
  • Oversaw office records and maintained strict document control.
  • Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
  • Collaborated with interdisciplinary teams to ensure seamless coordination of care for complex patients requiring multiple specialists'' involvement.
  • Assisted in budget planning for the medical office by analyzing financial data, identifying cost-saving opportunities, and making recommendations to administrators.
  • Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Trained all new employees on records management system.
  • Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
  • Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
  • Facilitated compliance with healthcare regulations such as HIPAA by conducting periodic audits of record-keeping practices, privacy policies, and staff training programs.
  • Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
  • Evaluated employee performance regularly through constructive feedback, offering support for professional development opportunities when appropriate.
  • Aided with prescription refill requests.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Developed comprehensive policies and procedures for various aspects of medical office management, ensuring consistency across departments and teams.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Oversaw the implementation of a new EHR system, leading staff training sessions and addressing technical issues as they arose during the transition period.
  • Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
  • Improved staff morale and reduced turnover by implementing recognition program for outstanding performance.
  • Implemented secure digital patient data management system, safeguarding against data breaches.
  • Improved office ambiance with thoughtful decor changes, making patients feel more at ease.
  • Managed emergency appointment requests efficiently, ensuring critical care was not delayed.
  • Implemented new filing system for patient records, significantly reducing retrieval time.
  • Streamlined billing processes for faster insurance claim handling, improving cash flow.

Master Hairstylist

Hairdesigns North
05.1979 - 12.1995
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.
  • Assisted in event preparation such as weddings or fashion shows by creating custom hairstyles that complemented the theme or individual style preferences.
  • Boosted salon revenue by offering innovative styling services and promoting retail product sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Mane Attraction Salon

Self Employed
01.1987 - 01.1995
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
  • Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Trained and motivated employees to perform daily business functions.

Education

High School Diploma -

Fordson High School
Dearborn, MI
03.1979

Skills

  • Customer Service
  • Attention to Detail
  • Recordkeeping and File Management
  • Office Administration

Timeline

Administrator

Foot & Ankle Institute Of Michigan
08.2018 - 04.2022

Medical Office Administrator

Lakeview Podiatry Assoc
06.2006 - 06.2018

Mane Attraction Salon

Self Employed
01.1987 - 01.1995

Master Hairstylist

Hairdesigns North
05.1979 - 12.1995

High School Diploma -

Fordson High School

Similar Profiles

CREATE PROFILE
Karen Pupp