Summary
Overview
Work History
Education
Skills
Timeline
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Karen Purley

Sparks

Summary

Results-driven professional with a proven track record of enhancing operational workflows and boosting team productivity in the casino industry. Highly skilled in information technology and analysis. Seeking a challenging casino position to utilize expertise. Known for excellent collaboration and adaptability to evolving requirements. Excels in team management and problem-solving. Experience in team leadership, operational oversight, and performance management. Leverages strong organizational skills and effective communication to drive team success. Ability to foster collaborative environments and achieve consistent results sets apart. Diligent and dedicated professional who has successfully guided teams to meet performance targets and implemented process improvements. Expertise in conflict resolution and staff training, well-equipped to handle any challenges that come way. Consistently met company goals by utilizing consistent and organized practices. Thrives under pressure and adapts quickly to new situations, always striving to enhance organizational brand.

Overview

14
14
years of professional experience

Work History

Assistant Supervisor, Cage

Peppermill Hotel & Casino
02.2022 - 03.2023
  • Balanced the main bank and front money accounts daily
  • Maintain and enforce FinCEN Title 31/SAR-C
  • Effective communication and multi-tasking in a fast-paced environment
  • Made Limited Credit Decisions and Over Limits based on Patron'
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
  • Assisted in the development of training materials to ensure a consistent learning experience for new hires.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Front Desk Agent

Western Village Inn and Casino
10.2021 - 02.2022
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Increased customer loyalty with exceptional communication skills and personalized service.

Deli Assistant Supervisor

Safeway
06.2017 - 10.2019
  • Managing deli staff, including hiring, training, and scheduling
  • Creating and implementing promotions or specials to increase sales
  • Ordering inventory and managing food costs
  • Analyzing profit and loss statements and recommending improvements
  • Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Collaborated with team members to ensure smooth operation of the deli department.
  • Provided excellent customer service through active listening and addressing customer needs promptly.
  • Developed positive relationships with regular customers through attentive service and genuine conversation.

Table Games Dual-Rate

Gila River Hotel and Casino
09.2009 - 10.2017
  • Managed Patron’s transactions; “Buy-Ins” and/or “Pay Offs”, Daily FIN Entry Reports
  • Supervised replenishments of coins, and check racks
  • Verify table inventory routinely and collect commission based on the game dealt
  • Address Patron and Key-Player disputes promptly
  • Established amiable relations with Patron, staff, Key-Players, and Superiors
  • Dealt Games as directed Per Policies and Procedures of Gila River Gaming
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Phoenix College - Industrial Production of Engineering, Business Management

Phoenix College
01.2009

Skills

  • Records management
  • Training and mentoring
  • Sales support
  • Employee performance management
  • Employee motivation and discipline
  • Issue resolution
  • Personnel management
  • Employee relations
  • Marketing coordination
  • Customer service
  • Processes and procedures

Timeline

Assistant Supervisor, Cage

Peppermill Hotel & Casino
02.2022 - 03.2023

Front Desk Agent

Western Village Inn and Casino
10.2021 - 02.2022

Deli Assistant Supervisor

Safeway
06.2017 - 10.2019

Table Games Dual-Rate

Gila River Hotel and Casino
09.2009 - 10.2017

Phoenix College - Industrial Production of Engineering, Business Management

Phoenix College

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