Karen Quintero
Las Vegas
Summary
Dynamic and bilingual professional with a robust background in customer service and records management, notably at AtWork Personnel. Excelled in enhancing customer satisfaction and streamlining administrative processes. Recognized for exceptional teamwork and dependability, adept at leveraging Microsoft Office to achieve organizational goals. Achieved a high volume call management efficiency, maintaining professionalism and efficiency.
Overview
16
16
years of professional experience
Work History
Office Coordinator
AtWork Personnel
04.2024 - Current
- Managed a high volume of incoming phone calls (90% of daily tasks), ensuring professional and efficient communication.
- Took and delivered detailed messages promptly to the appropriate individuals or departments.
- Assisted with various administrative tasks, including:Verifying identification documents (IDs).
Processing direct deposits.
Supporting applicants through the application process and onboarding procedures.
- Conducted E-Verify and I-9 employment verifications to ensure compliance with federal regulations.
- Maintained client compliance by coordinating and managing client-specific requirements, such as completing forms, facilitating drug tests, and processing background checks.
Pro Shop Coordinator
Wynn Resorts Hotel & Casino, Las Vegas
09.2019 - 08.2023
- Greeted guests and facilitated seamless check-ins for tee times, processing payments (room charges, credit cards, and cash) through Micros or POS systems.
- Promoted additional merchandise and services, enhancing the guest experience before heading to the golf course.
- Communicated with golf operations via radio to provide updates on guest arrivals, changes, or unexpected situations.
- Responded promptly to telephone and email inquiries, resolving customer and client concerns efficiently.
- Collaborated with internal staff and external vendors to address and resolve issues in a timely manner.
- Managed multiple projects concurrently, ensuring tight deadlines were met without compromising quality.
- Delivered exceptional customer service through phone and email support, maintaining high satisfaction levels.
- Performed administrative tasks, streamlining team workflows and supporting project execution.
- Organized and maintained records, managing the flow of paperwork to ensure efficient retrieval and storage.
Drug Store Cashier
Wynn Resorts Hotel & Casino, Las Vegas
04.2018 - 09.2019
- Assisted customers in locating desired items throughout the store, utilizing the POS system to provide accurate inventory information.
- Verified age requirements for the purchase of alcohol and tobacco products in compliance with regulations.
- Handled challenging situations with professionalism, remaining calm under pressure and resolving conflicts efficiently.
- Collaborated effectively with team members to achieve customer satisfaction goals.
- Maintained up-to-date knowledge of current sales, promotions, product pricing, payment and exchange policies, and security procedures.
- Operated cash registers with accuracy, balancing drawers and reconciling receipts at the end of each shift.
- Demonstrated strong organizational skills by stocking shelves, rotating merchandise, and maintaining a clean and orderly backroom area.
- Performed daily opening and closing duties, including preparing registers and ensuring all sales were accounted for.
- Built strong relationships with regular customers by delivering personalized and attentive service.
Lead Guest Service Representative
Fashion Show Mall
05.2015 - 04.2018
- Delivered exemplary customer service, adhering to established standards and procedures to ensure a positive experience.
- Resolved conflicts between customers and staff promptly, maintaining a calm and professional demeanor.
- Built and maintained positive relationships with customers through exceptional communication and interpersonal skills.
- Ensured workplace safety by implementing and following best practices in compliance with regulations.
- Analyzed customer survey data to identify service improvement opportunities and drive enhancements in customer satisfaction.
- Addressed and resolved customer complaints efficiently, providing timely and effective solutions.
- Warmly greeted and welcomed guests, creating a friendly and inviting atmosphere.
Lead Key Holder
The Guinness Store
05.2012 - 05.2015
- Educated customers about the brand, product features, and promotions to enhance their shopping experience.
- Operated the cash register to process payments, returns, and exchanges with accuracy and efficiency.
- Maintained a clean and organized checkout area, ensuring counters, shelves, and windows were presentable.
- Performed opening and closing procedures, including cash register balancing, restocking, and cleaning duties.
- Fostered a collaborative environment by building and maintaining positive working relationships with coworkers.
- Developed strong customer service skills by delivering efficient and accurate assistance to customers.
- Greeted customers warmly, providing product information and creating a positive and welcoming store atmosphere.
Retail Sales Associate Cashier
Big B Sporting Goods
08.2008 - 05.2012
- Accurately processed customer payments using cash, credit cards, and checks, ensuring all transactions were handled efficiently.
- Assisted in maintaining organized and visually appealing display areas by restocking shelves as needed.
- Managed large cash volumes with precision during busy hours in a fast-paced retail environment.
- Delivered courteous and efficient service, assisting customers in locating items throughout the store.
- Played a key role in onboarding and mentoring new team members, promoting a supportive work environment.
- Reconciled daily sales reports at the end of each shift, verifying the accuracy of transactions and ensuring balanced registers.
Education
High School Diploma -
Ed W. Clark High School
Las Vegas, NV06-2007
Skills
- Experienced in records management, Microsoft Office, and delivering exceptional customer service Recognized by peers for being hard-working and dependable, with a proven ability to support team success and achieve organizational goals
- Bilingual
- Customer Service Experience
- Team Member
Languages
Spanish
Native or Bilingual
Timeline
Office Coordinator
AtWork Personnel
04.2024 - Current
Pro Shop Coordinator
Wynn Resorts Hotel & Casino, Las Vegas
09.2019 - 08.2023
Drug Store Cashier
Wynn Resorts Hotel & Casino, Las Vegas
04.2018 - 09.2019
Lead Guest Service Representative
Fashion Show Mall
05.2015 - 04.2018
Lead Key Holder
The Guinness Store
05.2012 - 05.2015
Retail Sales Associate Cashier
Big B Sporting Goods
08.2008 - 05.2012
High School Diploma -
Ed W. Clark High School
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