Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
Generic
Karen Rachlin

Karen Rachlin

Summary

Insightful Manager with expert leadership, planning and organizational skills, experience directing and improving operations through effective employee motivational strategies and policy enforcement. Independent decision-maker and talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

22
22
years of professional experience

Work History

District Execution Manager

The Home Depot
03.2014 - 02.2022
  • Supervised 180 associates in 7 stores on 18 teams overseeing efficiency in all areas.
  • Planned and coordinated 100 projects and resets per week.
  • Ensured all Merchandising Execution Team metrics were met or exceeded expectations.
  • Forged productive relationships with store leaders and MET to drive results.
  • Delivered business strategies and developed procedures to improve operational quality.
  • Led, supervised, and trained departmental staff,
  • Maximized performance by monitoring daily tasks and mentoring leaders and associates.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and cultivated relationships with customers and suppliers.
  • Assessed supplier quality for visual merchandising, maintaining cost controls and maximizing business operational performance.
  • Expanded cross-functional organizational capacity.
  • Maximized productivity by evaluating performance data, determining trends and identifying methods for improving store results.
  • Achieved or exceeded financial goals through P&L management and inventory control.
  • Delivered on quality, productivity, partner expectations, and project completion.
  • Responsible for all areas of Human Resources including recruiting, hiring, employee training and development, performance management, payroll, incentive programs, town halls.
  • Regional captain to capitalize on best practices and implement new processes.
  • Planned and implemented 20% workforce increase for new strategies.

Store Manager

The Home Depot
01.2010 - 03.2014
  • Drove results as retail sales manager of multi-million dollar store with 250 employees.
  • Maximized sales and minimized shrinkage with excellent customer service and adherence to standard operating procedures.
  • Controlled inventory management and retail loss prevention processes.
  • Coached associates in product, sales and selling techniques.
  • Maintained or exceeded weekly customer satisfaction ratings.
  • Reviewed and monitored scheduling, forecasted sales, purchases and expenses.
  • Promoted collaboration, performance and efficiency by fostering healthy environments.
  • Led weekly store meetings for department tasks and expectations.
  • Applied performance data to evaluate and improve sales operations.
  • Delivered profitable results through P&L management and Key Performance Indicators.

Operations Manager

The Home Depot
07.2004 - 01.2010
  • Operations manager optimizing processes and reducing shrink annually by 10-20%.
  • Collaborated with process owners to drive best practices and correct quality audit findings.
  • KPI management by leading trainings on procedures and safety practices.
  • Cultivated an excellent customer experience at all levels to exceed goals.
  • Met or exceeded P&L expenses and SCOP through process optimization.

Territory Operations Leader

Gateway, Inc.
10.2002 - 04.2004
  • Enforced company policy compliance and regulated territory inventory levels and merchandising expectations for 10 stores.
  • Top territory for operational KPI measures
  • Increased operational performance and reduced expenses by developing and optimizing standard practices.

General Manager

Gateway, Inc
10.1999 - 04.2004
  • Drove year-over-year business growth by 10-20% in multi-million dollar location while leading operations, strategic vision and long-range planning.
  • #1 store in attainment of sales plan.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Project manager and instructor for multiple store openings, closings, remodels.

Education

Bachelor of Arts - Communications & Psychology

SUNY University At Buffalo
Buffalo, NY

Skills

  • Project Management
  • Key Performance Indicators (KPI)
  • Human Resource processes
  • Delivering Results
  • Staff Management
  • Change Management Process
  • Team Leadership
  • Proficient in Microsoft Office Suite
  • Verbal and Written Communication
  • Business Planning & P&L Analysis
  • Operations Excellence
  • Policy Execution
  • Cross-Functional Team Management
  • Merchandising Strategies
  • Productivity Performance
  • Knowledge of Tableau, Kronos, HRIS Software, MLX, Workday

Additional Information

  • Certified in Logical Selling Process/Consultative Selling, & Richardson Group Sales Coaching
  • Leadership Training & Train the Trainer, The Home Depot
  • Women in Leadership Award (Courageous Leadership), The Home Depot
  • Developed & Facilitated Women in Leadership Forum to 200 leaders
  • Eagle Award, The Home Depot

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale

Timeline

District Execution Manager

The Home Depot
03.2014 - 02.2022

Store Manager

The Home Depot
01.2010 - 03.2014

Operations Manager

The Home Depot
07.2004 - 01.2010

Territory Operations Leader

Gateway, Inc.
10.2002 - 04.2004

General Manager

Gateway, Inc
10.1999 - 04.2004

Bachelor of Arts - Communications & Psychology

SUNY University At Buffalo

Similar Profiles

CREATE PROFILE
Karen Rachlin