Karen Ramirez
White Plains,NY
Summary
Dedicated and compassionate Personal Care Aide with 1.5 years of experience delivering exceptional care and support to clients in their homes. Proficient in providing emotional support, personal care, and assistance with daily living activities. Cultivates a positive and nurturing environment while promoting client well-being, dignity, and independence for utmost satisfaction and comfort.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Care Aide
Community Home Health Care
06.2022 - 01.2023
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Bilingual Customer Service Agent
Sitel Call Center Colombia
10.2020 - 12.2021
- Provided efficient and courteous customer support, addressing routine inquiries and resolving service complaints, ensuring a high standard of customer care
- Maintained accurate records of customer interactions in CRM systems, facilitating effective tracking and resolution of requests and issues
- Reviewed and rectified customer account discrepancies, contributing to improved service solutions and sustained customer satisfaction
Bilingual Call Center Agent
AT&T Colombia
04.2020 - 09.2020
- Addressed and resolved complex customer inquiries by providing clear guidance and options, resulting in enhanced product understanding and service satisfaction
- Preserved loyalty and retention by effectively managing escalated concerns, ensuring consistent customer satisfaction and relationship stability
- Maintained accurate records of customer interactions, updating accounts and contact information to ensure seamless service delivery
Sales Associate
H&M Store
03.2019 - 02.2020
- Managed financial transactions with precision, ensuring accurate cash handling and payment processing to maintain customer trust and satisfaction
- Enhanced customer experience through personalized assistance, including product location and tailored advice, while maintaining store presentation through diligent recovery tasks
Nanny
Family Reyes
04.2017 - 01.2020
- Provided comprehensive childcare, managing daily schedules including school drop-off and pick-up for three children
- Facilitated a nurturing environment with a focus on education and enjoyment through the organization of engaging games, reading sessions, and outdoor activities
- Assumed responsibility for evening routines, including meal preparation and bedtime preparations, ensuring a structured and supportive household
Co-Manager
Forever 21
02.2018 - 02.2019
- Enhanced operational efficiency by gathering customer feedback to refine service strategies and implementing merchandise staging techniques that promoted impulse purchasing
- Fostered a high-performance team culture through conducting interviews, leading performance evaluations, and recognizing exemplary staff, contributing to staff retention and team morale
- Boosted store profitability through strategic sales initiatives, including effective cross-selling and setting challenging sales targets, while ensuring optimal cash management and inventory control to mitigate loss
Supervisor
Forever 21
07.2017 - 02.2018
- Addressed customer concerns, implementing policy modifications to align with evolving customer preferences and enhance satisfaction
- Conducted regular staff training, fostering a cohesive team environment and mitigating performance issues to minimize operational disruption
- Oversaw recruitment and performance evaluation processes, optimizing team composition and guiding employee professional development to meet organizational targets
Sales Associate
Forever 21
01.2016 - 07.2017
- Enhanced customer satisfaction by delivering attentive service and promptly addressing inquiries and concerns across multiple communication channels
- Supported team efforts to achieve sales targets through efficient processing of transactions and assistance with sales-related tasks
- Maintained store presentation and organization, ensuring a clean and inviting environment for customers
Education
High School Diploma -
Riverside High School
Yonkers, NY06.2015
Skills
- Call Center Operations
- Customer Service
- Shift Scheduling
- POS System Operation
- Cash Handling
- Documentation
- Care Coordination
- Compliance
- Personal care (bathing, dressing, grooming)
- Assistance with mobility and transfers
- Meal preparation and feeding
- Medication reminders
- Light housekeeping and laundry
- Companionship and emotional support
- Observing and reporting changes in client condition
- Knowledge of HIPAA regulations
- Time management
- Multitasking skills
Certification
PCA, 2022
Languages
Spanish
Native or Bilingual
Timeline
Personal Care Aide
Community Home Health Care
06.2022 - 01.2023
Bilingual Customer Service Agent
Sitel Call Center Colombia
10.2020 - 12.2021
Bilingual Call Center Agent
AT&T Colombia
04.2020 - 09.2020
Sales Associate
H&M Store
03.2019 - 02.2020
Co-Manager
Forever 21
02.2018 - 02.2019
Supervisor
Forever 21
07.2017 - 02.2018
Nanny
Family Reyes
04.2017 - 01.2020
Sales Associate
Forever 21
01.2016 - 07.2017
High School Diploma -
Riverside High School
PCA, 2022
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