Karen Ramirez
Amityville
Summary
Dynamic professional transitioning into a new field after developing strong quality assurance skills in a fast-paced environment. Proficient in data analysis and process improvement, with a proven ability to identify and resolve issues efficiently. Committed to leveraging transferable skills to contribute to organizational success and drive impactful results in a new role. Enthusiastic about embracing new challenges and opportunities for growth.
Overview
7
7
years of professional experience
Work History
Medical Office Assistant
St. Francis Hospital and Medical Center
Roslyn, NY
05.2025 - Current
- Coordinated appointment scheduling to enhance operational efficiency and improve patient experience.
- Executed meticulous updates and management of patient records in electronic health record (EHR) systems, reinforcing data accuracy and reliability.
- Enabled effective dialogue between patients and healthcare providers to foster improved patient satisfaction.
- Conducted thorough verification of coverage details while processing insurance claims to ensure accurate and timely billing.
- Coordinated front desk activities, welcoming patients and promptly addressing inquiries to support office efficiency.
- Streamlined administrative tasks for clinical staff to prioritize patient care and improve operational efficiency.
- Handled telephone communications by offering office information, answering questions, and routing calls to relevant personnel.
- Managed patient scheduling and payment operations to ensure efficient billing procedures.
- Implemented and enforced HIPAA standards, guaranteeing confidentiality of sensitive patient data throughout operations.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Medical Office Assistant
Catholic Health Services
Valley Stream, NY
11.2018 - 05.2025
- Assisted healthcare professionals with patient scheduling and appointment coordination.
- Managed medical records and ensured compliance with HIPAA regulations.
- Facilitated effective communication between patients and medical staff to enhance service delivery.
- Processed insurance claims and verified patient coverage in a timely manner.
- Supported patient intake procedures, including registration and data entry into electronic health records (EHR).
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Patient Care Associate
St. Francis Hospital and Medical Center
Roslyn, NY
10.2023 - 10.2024
- Assisted nursing staff with patient care tasks and daily activities.
- Monitored vital signs and reported changes to healthcare professionals.
- Maintained cleanliness and organization of patient areas and equipment.
- Documented patient information accurately in electronic health records.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Maintained clean, safe, and well-organized patient environment.
Education
Bachelor of Science - Health Care Administration
Purdue University
West Lafayette, IN05-2026
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Medical reception
- Medical terminology
- Insurance verification
- Office administration
- Managing patient records
- Phone and email etiquette
- Patient scheduling
Timeline
Medical Office Assistant
St. Francis Hospital and Medical Center
05.2025 - Current
Patient Care Associate
St. Francis Hospital and Medical Center
10.2023 - 10.2024
Medical Office Assistant
Catholic Health Services
11.2018 - 05.2025
Bachelor of Science - Health Care Administration
Purdue University