Karen Ramirez-Sontay
Brentwood,NY
Summary
I am an experienced professional seeking a position to utilize and grow my skills. Proven success in fast-paced office environments. Diligent team player with a strong aptitude for diverse clerical tasks and comprehensive staff support. Recognized for responsibility, punctuality, and high productivity in independent work.
Overview
22
22
years of professional experience
Work History
Office Assistant 3- Human Resources
Office People with Development Disability
02.2023 - Current
- Greet and direct employees to the area that is being visited
- Processing new hires
- Answer and direct incoming calls to the proper department or staff
- Time and attendance point of contact or support
- Enter new hires or process promotions in TIMES
- Reconstruct or adjust time sheets upon supervisor or staff request
- Credit/ deduction of accrual balances
- Processing requests for employee records in response to any subpoena will be carried out per the applicable rules and regulations.
- Filing, copying, fax, e-mail
- Leaves of absence, discretionary leaves, WC, sick leaves
- Schedule Interviews
Information Access Ambassador 1- HIM Dept
Stony Brook University Hospital
01.2023 - 02.2023
- File Management
- Answer and direct incoming calls to the proper department
- Processing patient medical records requests according to laws and regulations
- Mailing/Faxing speak to attorneys and third-party vendors and direct them on how to submit a request
- Supervise clerical staff, timekeeping approval, administrative work, and hiring
Transportation Maintenance Office Assistant 2
New York State Department of Transportation
01.2017 - 01.2023
- File Management
- Answer and direct incoming calls to the proper department
- Edit and finalize outgoing letters to Town, Permitee, Consultant offices, Electoral officials
- Created purchase orders, paid, and entered invoices to SFS to be processed
- SFS point of contact for region 10 Maintenance
- Ordered office supplies and major purchases for our Residency
- Supervise clerical staff, timekeeping approval, administrative work, and hiring
Office Assistant 2 - Outpatient PT/OT
Stony Brook University Hospital
07.2016 - 01.2017
- Set up new patient appointments for Physical therapy, Occupational therapy, Cardiac rehab, Pelvic floor and Lymphedema treatments as well as current patient appointment on a daily basis
- Use Power chart for medical records, Scripts, or consultation requests
- Enter or look up diagnosis codes
- Register new patients and create encounters
- Call insurance company for Benefits and authorization
- Medical billing for office on daily basis
- Rearrange patient appointments if treating therapist is not in or sudden change
- Print patient appointment reports and call log reports
- Respond to questions from other units, agencies or the public concerning the operation of the unit or program area
- Write responses to correspondence and reply to personal or telephone inquiries by providing required data, information or assistance
- Resolve work problems and work-related problems such as settling complaints from difficult clients
- Coordinate arrangements for meetings and courses, arranging for rooms, taking attendance and ensuring that appropriate materials and equipment are available
- Operate office equipment such as photocopiers, calculators, computers, printers, typewriters, audiovisual equipment, etc., as necessary to complete assigned tasks
- Perform simple maintenance tasks such as adding toner and paper and changing ribbons
- Operate telephone equipment, including switchboards
- May supervise other clerical support positions
Nursing Station Clerk
Stony Brook Medicine Out-Patient Cancer Center
04.2014 - 07.2016
- Currently working at the cancer center
- I have expanded my knowledge with out-patient care
- Responsible on a daily basis to schedule follow-up, Infusion, Nurse Short Stay procedures and lab appointments using IDX scheduling system and Cerner Power chart scheduling system
- Process physicians' orders by recording written and electronic orders in Power chart
- I also know how to look up old and current physician orders in Eclipsys and Cerner Power Chart
- Pre-register, register and arrive encounters for monthly infusions, procedures, research and follow up appointments
- Maintain the daily logs for arrival, cancellations and no-show appointments and send daily email with stats information
- Print daily clinic schedules for nutrition, social work, lab desk, chair appointments and provider schedules
- Order unit supplies through Staples Advantage NYS account
Nursing Station Clerk
Stony Brook Medicine
08.2013 - 04.2014
- Worked on inpatient units and interacted with patients on the medical oncology, leukemia lymphoma transplant and other different off service patients
- Make sure rooms are ready for potential direct admissions or ED admissions as well as transfers
- Direct visitors to the appropriate locations
- Assign rooms, request transfers and request transport through Capacity Management as well as using Power Chart and Siemens for other clerk duties
- Prepare and maintain patient charts, answer patient call bells and phone calls, relay messages to appropriate personnel or patient
- Order supplies for the unit through Lawson and Vanguard
- Nominated for support staff of the years 2013 on 19North
Assistant Supervisor Teller
Teachers Federal Credit Union
12.2008 - 08.2012
- Receptionist and was promoted to the position of Platform Assistant and Assistant Supervisor of Teller Operations
- As a receptionist, I was responsible for greeting the members, keeping the bank clean, attending to their questions and needs, and directing them to the correct department for help. I was also trained as a teller to help on a box when needed
- As a Platform assistant, I was in charge of opening new accounts, debit cards, credit cards, and check deposits, as well as loading and disbursing loans, certificate of deposits, and IRAs
- As Assistant Supervisor Teller operations my responsibilities daily are to supervise a staff off 8-20 people on the teller line and platform area, Train new staff, cash orders, negotiable items, ATMs and answering the phone, cash vault, train new staff, Open and closing of the drive up and inside of branch
P.T. Aide, Secretary, Billing
Dianne Keegan, P.T. Physical Therapy & Rehabilitation
03.2003 - 12.2008
- Hired as the Physical Therapist Aide
- Daily, I did the office laundry, cleaned the pool, helped with anything the therapist needed for the patients, brought the patients in their rooms, and put the patients in and out of a 7ft
- Pool with the use of a patient lift
- After a year, I began to train in the office and learned tasks such as faxing, copying, answering multiple phone calls, making patients charts giving them intake forms, appointments, co-pays and medical billing on PC-Ace pro 32 & Dezine
- In charge of checking any payments online, through the phone, authorization on treatments and checking for benefits and eligibility
Secretary
Kennedy LI Realty
06.2007 - 06.2008
- Answering a 7-line phone system, working on the computer, used internet to enter listings, made flyers, worked on excel, Microsoft Words, outlook, PowerPoint, faxing, copying, and set up appointments for agents and clients to see houses
Education
Bachelor of Science - Health Information Technology
CUNY School Of Professional Studies
New York05.2025
Associate of Science - Health Information Management
Suffolk Community College
Brentwood05.2023
High School Diploma -
Brentwood Sonderling High School
Brentwood, NY01.2006
Skills
- Microsoft Word
- Excel
- PowerPoint
- Visio
- Access
- Dezine Medical Billing System
- Ace Pro 32
- Capacity Management
- Siemens
- Lawson
- Power Chart
- Power Chart Scheduling
- IDX appointment scheduling
- Registration
- PM Conversion on Eclipsys
- EPACES
- Batch billing pro
- Data entry
- MLS Realtors
- Showing desk
- 7-Line System telephone answering
- Basic clerical duties
- Filing
- Faxing
- Copying
- Internet use
- Scheduling appointments
- Meetings
- Purchasing
- Contract and purchase orders
- Payments for NYS Agency
- Physical Therapy Aide tasks
- Supervisory experience
- Banking systems FSP
- Touché
- OnBase
- Net Term
- Large cash orders
- Shipments
- ATM machine proofing
- Handling
- Highway work permit program
- ProjectWise
- Adobe Acrobat DC
- Adobe Acrobat PRO
- SFS
- SFS point of contact
- LATS timekeeping
- MAMIS
- MMS
- SEERT
- TRINFO
- VERISMA
- HRIS
- TIMES
- NYSTEP
- Webex
- Zoom
- Teams
Civil Service State Exam
- Public Administration Traineeship Transition Program, 100
- Office Assistant 3, 85
- Office Assistant 3 - Calculations, 80
- Office Assistant 3 - Human Resources, 85
- Payroll Examiner 1, 80
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Assistant 3- Human Resources
Office People with Development Disability
02.2023 - Current
Information Access Ambassador 1- HIM Dept
Stony Brook University Hospital
01.2023 - 02.2023
Transportation Maintenance Office Assistant 2
New York State Department of Transportation
01.2017 - 01.2023
Office Assistant 2 - Outpatient PT/OT
Stony Brook University Hospital
07.2016 - 01.2017
Nursing Station Clerk
Stony Brook Medicine Out-Patient Cancer Center
04.2014 - 07.2016
Nursing Station Clerk
Stony Brook Medicine
08.2013 - 04.2014
Assistant Supervisor Teller
Teachers Federal Credit Union
12.2008 - 08.2012
Secretary
Kennedy LI Realty
06.2007 - 06.2008
P.T. Aide, Secretary, Billing
Dianne Keegan, P.T. Physical Therapy & Rehabilitation
03.2003 - 12.2008
Bachelor of Science - Health Information Technology
CUNY School Of Professional Studies
Associate of Science - Health Information Management
Suffolk Community College
High School Diploma -
Brentwood Sonderling High School
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