Karen Randall
Ramsay,MI
Summary
Motivated Scheduling Specialist prepared to apply advanced HealthLink abilities and 15 years' of experience to support and enhance business operations at UW Health. Enthusiastic about making a positive impact using strong communication and organizational abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Scheduling Specialist
UW Health Hospital and Clinics
Madison, WI
01.2016 - Current
- Assisted in the development of new procedures related to health information management retrieval.
- Identified areas where process changes could improve efficiency of collection methods.
- Collaborated with interdisciplinary teams on projects involving health information management retrieval.
- Provided technical support for software applications used in the storage and retrieval of patient data.
- Performed quality control checks on patient medical records to identify errors or omissions.
- Assisted in identifying the urgency of various diagnosis so that records and triage could be done urgently.
- Efficiently used HealthLink and Care Everywhere daily to search for records.
CMA
UW Health Hospital and Clinics
Madison, WI
11.2008 - 01.2016
- Maintained inventory of supplies and equipment to ensure proper functioning of the clinical environment.
- Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
- Educated patients on topics related to their health care needs such as disease prevention, diet management, medication use and post-treatment instructions.
- Ensured compliance with applicable laws and regulations pertaining to patient safety.
- Administered injections per physician orders while adhering to all safety guidelines.
- Responded quickly to emergency situations according to established protocols.
- Documented all activities accurately into electronic medical records system.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
CNA
Oakridge Senior Living
Stevens Point, WI
09.2005 - 09.2008
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Education
Some College (No Degree) - Medical Assistant
Mid-State Technical College
Stevens Point, WI05-2008
Skills
- Workflow Optimization
- Attention to Detail
- Critical Thinking
- Medical Terminology
- Teamwork and Collaboration
- Documentation proficiency
- Strong Work Ethic
- Records Management
- Organizational Skills
- Courteous and Professional
Accomplishments
- Nominated for nurse excellence award.
Certification
- CMA AAMA
References
References available upon request.
Timeline
Scheduling Specialist
UW Health Hospital and Clinics
01.2016 - Current
CMA
UW Health Hospital and Clinics
11.2008 - 01.2016
CNA
Oakridge Senior Living
09.2005 - 09.2008
Some College (No Degree) - Medical Assistant
Mid-State Technical College
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