Karen Randolph
Chicago,IL
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Manager (Contractual Position)
Illinois Department of Human Services
01.2008
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Provider Relations Manager (Contractual Position)
Illinois Department of Human Services
01.2007
- Enhanced provider relations by conducting regular visits and maintaining open communication channels with healthcare providers.
- Streamlined operations for network expansion, identifying potential providers and negotiating contracts to onboard them efficiently.
- Improved provider satisfaction through the development and implementation of targeted training programs for staff on provider policies and procedures.
- Analyzed data from various sources to identify trends, anticipate future needs, and inform strategic planning efforts related to provider relations.
Certified Recovery Support Specialist
Mount Sinai Hospital
01.2019 - Current
- Improved patient recovery rates by implementing personalized care plans and providing consistent support.
- Enhanced team collaboration in the treatment process through effective communication and active participation in interdisciplinary meetings.
- Reduced patient readmission rates by conducting thorough assessments, identifying potential risks, and addressing individual needs.
- Facilitated client transitions to community living with comprehensive discharge planning and post-discharge follow up.
Desk Clerk
Heartland Alliance
01.2016 - 01.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
Youth Worker
Lakeside Community Committee
01.2009 - 01.2013
- Enhanced youth engagement by incorporating interactive activities and group discussions into programs.
- Improved program effectiveness by collaborating with colleagues to develop innovative strategies for youth development.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Developed strong relationships with community partners to secure resources and opportunities for the youth served.
Owner/Operator
Bonne Bouche
01.2008 - 01.2009
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Education
Bachelor of Arts in Liberal Arts & Sciences- Communications -
University of Illinois at Chicago
Chicago, IL01.1992
Skills
- Strategic Planning
- Compliance Monitoring
- Root Cause Analysis
- Logistics Management
Summary Of Qualifications
Responsible for drafting and submitting budget proposals and recommended subsequent budget changes as appropriate. Recommended and implemented policies and procedures pertaining to the program area; responsible for administrative oversight for assigned projects. Created internal newsletters and press releases that highlighted community programs. Researched and developed topics pertaining to education and economics. Responsible for coordinating school funding projects for Chicago public school system., Responsible for coordinating and planning programs and activities to meet the needs of the client; provided on-going assessment and support to clients in program. Assisted clients with utilizing community resources to include identifying available benefits as well as educating clients on how to obtain benefits. Developed, organized and conducted programs to prevent and resolve problems; investigate community stake holders in order to develop and maintained relationships., Planned, managed and finalized projects according to deadlines and within budget for a state agency. Assisted other staff with defining project objectives and ensured that the project supported business goals. Built, developed and grew business relationships for the success of various projects; acted as a liaison between senior management and project staff. Planned and scheduled project timelines and milestones; developed and delivered progress reports and proposals. Provided oversight as well as coordination of internship assignments.
Targeting Positions
- ADMINISTRATION
- SOCIAL SERVICES
- PROJECT MANAGEMENT
Certification
- Certified Recovery Support Specialist -November 28, 2023- November 28, 2025
Timeline
Certified Recovery Support Specialist
Mount Sinai Hospital
01.2019 - Current
Desk Clerk
Heartland Alliance
01.2016 - 01.2019
Youth Worker
Lakeside Community Committee
01.2009 - 01.2013
Project Manager (Contractual Position)
Illinois Department of Human Services
01.2008
Owner/Operator
Bonne Bouche
01.2008 - 01.2009
Provider Relations Manager (Contractual Position)
Illinois Department of Human Services
01.2007
Bachelor of Arts in Liberal Arts & Sciences- Communications -
University of Illinois at Chicago
- Certified Recovery Support Specialist -November 28, 2023- November 28, 2025