Summary
Overview
Work History
Education
Skills
Very family oriented and looking for a position where I can have a better work/family balance.
Timeline
Generic

Karen Raney

Kuna,ID

Summary

Seasoned retail management professional with demonstrated history of success in boosting team productivity and operational efficiency. Manage and encourage staff to achieve continuous improvements and maximize customer service standards. Proven leader with analytical approach to tackling day-to-day and complex challenges.

Overview

17
17
years of professional experience

Work History

Front End Operations Manager

Albertsons
02.2007 - Current
  • Managed a team of cashiers, ensuring smooth workflow and optimal performance.
  • Championed an atmosphere of continuous improvement within the front-end operations department by regularly soliciting feedback from both employees and customers alike.
  • Developed innovative incentive programs that motivated staff to achieve top-notch performance levels while maintaining high levels of customer service.
  • Streamlined front end operations by implementing efficient processes and procedures.
  • Collaborated with store management to develop successful sales strategies and promotional events.
  • Enhanced customer satisfaction with timely and effective issue resolution.
  • Monitored employee performance, providing constructive feedback and coaching when necessary.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours.
  • Resolved customer complaints in a professional manner, fostering positive relationships between customers and the company.
  • Maintained a clean, organized, and visually appealing shopping environment for customers.
  • Mentored new hires in company policies, procedures, and expectations to facilitate their integration into the team quickly and smoothly.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Bookkeeping Assistant

Albertsons
02.2007 - Current
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Maintained inventory of office supplies and placed orders.
  • Assisted with payroll processing, including timesheet verification, benefit calculations, and distributing paychecks accurately and on time.
  • Implemented orderly, organized filing systems for easy record retrieval.
  • Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.
  • Corrected discrepancies in financial records for balanced books.
  • Entered figures using 10-key calculator to compute data quickly.
  • Streamlined daily reporting information entry for efficient record keeping purposes.

Education

High School Diploma -

Meridian High School
Meridian, ID
05.2000

Skills

  • Data-driven decision-making
  • Staff Development
  • Workflow Optimization
  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Training and mentoring
  • File Management
  • Decision-Making
  • Scheduling
  • Hiring and Onboarding
  • Payroll Administration and Timekeeping

Very family oriented and looking for a position where I can have a better work/family balance.

We are a family of 6 and we like to go camping, fishing and hunting. Working retail it is very hard for us to get the oppurtunity to do them as a family. 

Timeline

Front End Operations Manager

Albertsons
02.2007 - Current

Bookkeeping Assistant

Albertsons
02.2007 - Current

High School Diploma -

Meridian High School

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Karen Raney