Karen R Boone
Summary
Experienced Collections representative with a strong background in client services. Skilled in handling multiple tasks and eager to learn. Effective team player with self-motivation and strong prioritization skills. Capable of meeting deadlines and maintaining attention to detail. Proficient in resolving complex customer issues and ensuring high client satisfaction.
Overview
27
27
years of professional experience
Work History
Senior Resolution Specialist
Spring Oaks Capital
11.2021 - Current
- Developed a comprehensive understanding of company products and services to better assist customers with inquiries.
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
- Helped team members develop skills and improve performance to maximize service and productivity.
Account Manager
Tidewater Finance Co.
02.2010 - 11.2020
- Handle inbound and outbound customer service and collection calls
- 30 day thru charge off delinquency and prepared Legal Action Request
- Quickly and effectively solve customer challenges
- Constantly seeking new ways to improve customer service
- Collecting payments on delinquent accounts
- Marketed auto draft payments
Account Manager
Bank of America
01.1998 - 01.2008
- Handled inbound and outbound collection calls 5day thru charge off delinquency
- Provided customer service and negotiate solutions to mitigate losses
- Used various skip tracing tools to locate delinquent customers
- Work independently and as a team player to reach departmental goals
- Maintain productivity and percentage goals
- Acted as liaison between management and team
- Marketed mortgage refinancing
Education
High School Diploma -
Churchland High School
01.1988
Skills
- Team Member Training
- Quality assurance expertise
- Complaint Handling
- Attention to Detail
- Active Listening
Timeline
Senior Resolution Specialist
Spring Oaks Capital
11.2021 - Current
Account Manager
Tidewater Finance Co.
02.2010 - 11.2020
Account Manager
Bank of America
01.1998 - 01.2008
High School Diploma -
Churchland High School
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