Karen R. Campbell
Ladson,SC
Summary
Operations leader with strong experience overseeing fleet operations, dispatch, routing, and driver management. Skilled in regulatory compliance and budget management, I excel in fostering high-performance cultures while ensuring operational efficiency and exceptional customer service. Proven ability to support the GM with P&L oversight, staff leadership, and process improvements to enhance performance in fast-paced logistics environments.
Overview
2026
2026
years of professional experience
Work History
Assistant General Manager
National Express / WeDriveU
North Charleston, SC
2023 - Current
- Coordinated with the General Manager to develop and implement strategic leadership for five managers, thirteen supervisors, and 155 unionized employees.
- Implemented route optimization strategies for paratransit that increased on-time delivery rates by 5%, resulting in an average OTP result of 90%.
- On average, 98% of scheduled Fixed Route hours were successfully operated with an $18 million annual operating budget.
- Led team meetings to align goals, address operational challenges, and analyze performance data to identify areas for improvement and strategy development.
- Developed, trained staff, improved retention, and applied knowledge of coverage needs and individual employee strengths to produce a successful team.
- Serves as the primary liaison to the client, delivering detailed weekly and monthly reports that explain variances from actual billing and insights.
- Handled customer complaints, inquiries, and ensured employees meet ADA requirements.
Paratransit Operations - Quality Assurance Manager
Transdev
North Charleston, SC
2019 - 2023
- Managed operations, customer service, and reservations, and developed staff and operators through coaching and performance evaluations.
- Responsible for paratransit scheduling, payroll, and daily and weekly reports.
- Ensure we meet customer requirements by investigating customer incidents, complaints, and customer feedback follow-ups.
- Responsible for ensuring that the operations and maintenance department meets safety, compliance, and service-quality standards.
- Led training sessions for staff and drivers on quality management practices.
Operations Supervisor
Transdev & Durham School Services
North Charleston, SC
2014 - 2019
- Trained new employees on operational procedures and customer service standards.
- Supervised over 200 unionized employees.
- Supported dispatch and responded to emergency incidents.
- Ensure drivers follow DOT rules, Hours of Service (HOS), and company safety standards.
- Provided input on various operational issues, including weather detours, and assisted in accidents and incidents.
- Oversaw compliance with state and district regulations.
Early Career
Transportation
Charleston, South Carolina
2000 - 2014
- Field Trip Coordinator / Office Administrator
- Tractor Trailer Owner Operator
Education
Class A CDL -
NEI Truck Driving School
Charleston, SC08.2000
Deck Seaman -
U.S. Navy A School
Orlando, FL10.1993
Skills
- Operations and fleet management
- Customer service
- Operational efficiency
- Regulatory compliance (DOT, ADA, CBA)
- Payroll and scheduling accuracy
- Training and development
- Budgeting and cost control
- Team leadership strength
- Operations management
- Critical thinking and problem solving abilities
- Strategic planning and execution
- Adaptability and flexibility
- Organizational skills
Military Service
U.S. Navy (1995-2001)
Timeline
Assistant General Manager
National Express / WeDriveU
2023 - Current
Paratransit Operations - Quality Assurance Manager
Transdev
2019 - 2023
Operations Supervisor
Transdev & Durham School Services
2014 - 2019
Early Career
Transportation
2000 - 2014
Class A CDL -
NEI Truck Driving School
Deck Seaman -
U.S. Navy A School