Summary
Overview
Work History
Education
Skills
Timeline
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Karen Read

Manchester

Summary

Dynamic professional with a proven track record in a variety of experiences enhancing team performance and customer satisfaction through exceptional customer service and strategic staffing solutions. Leveraged customer assistance and work ethic to boost client relations and streamline recruitment processes, significantly improving operational efficiency. Passionate about fostering professional growth and maintaining integrity in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Cashier

Highland Park Market
08.2021 - 02.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Performed cash, card, and check transactions to complete customer purchases.

Paraprofessional

CREC
08.2020 - 06.2022
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
  • Monitored student safety during school outings, ensuring secure learning environment.
  • Participated in professional development workshops, continuously improving teaching skills.
  • Facilitated small group tutoring sessions for students struggling in math and reading.
  • Fostered positive learning environment, managing classroom behavior effectively.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Took part in professional development workshops to boost skills.
  • Helped teachers manage bus loading and unloading.

Comcast Recruiter

Comcast
01.2017 - 10.2018
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Maintained compliance with federal and state employment laws during entire recruitment process.
  • Conducted thorough background checks and reference verifications, ensuring reliability and integrity of new hires.
  • Organized and attended job fairs and networking events, increasing visibility and candidate pipeline.

Director Temporary Staffing

Travelers Insurance
01.2009 - 02.2016
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

East Hartford High School
East Harford, CT
06-1966

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Cashier

Highland Park Market
08.2021 - 02.2025

Paraprofessional

CREC
08.2020 - 06.2022

Comcast Recruiter

Comcast
01.2017 - 10.2018

Director Temporary Staffing

Travelers Insurance
01.2009 - 02.2016

High School Diploma -

East Hartford High School

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Karen Read