Summary
Overview
Work History
Education
Skills
Certification
Slay Certified Master High Conflict Negotiation Coach Through Rebecca Zung
Timeline
Generic

Karen Reary

Charlotte,NC

Summary

Dynamic professional with a proven track record in customer service and operations management at Learning Bear Daycare. Skilled in conflict management and complaint resolution, I enhanced customer satisfaction through proactive problem-solving and effective communication. Recognized for fostering strong relationships and improving team cohesion, driving repeat business and referrals.

Professional with strong background in customer service and office administration, ready to excel in front-facing role. Adept at handling inquiries, managing schedules, and ensuring smooth operations. Known for strong teamwork, adaptability, and delivering consistent results. Skilled in communication, problem-solving, and maintaining welcoming environment.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Owner

Learning Bear Daycare
01.2011 - 08.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Assistant Manager

Sentinel Real Estate Corporation/ Piper Station Apartments
04.2004 - 08.2009
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Front Desk Assistant

Music Quarters Music Studio
01.2025 - 08.2025
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.

Education

Bachelor of Science - Business

Illinois State University
Normal, IL
01-1998

Skills

  • Excellent communication
  • Problem-solving skills
  • Time management
  • Hospitality services
  • Multitasking and organization
  • Complaint resolution
  • Customer service
  • Conflict management
  • Initiative and proactivity

Certification

SLAY Certified Master High Conflict Negotiation Coach through Rebecca Zung

Slay Certified Master High Conflict Negotiation Coach Through Rebecca Zung

Completed the Rebecca Zung High Conflict Certification  Program April 28, 2025

Timeline

Front Desk Assistant

Music Quarters Music Studio
01.2025 - 08.2025

Owner

Learning Bear Daycare
01.2011 - 08.2024

Assistant Manager

Sentinel Real Estate Corporation/ Piper Station Apartments
04.2004 - 08.2009

Bachelor of Science - Business

Illinois State University

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