Karen Reeves
Sayville,NY
Summary
Versatile Medical Practice Support Personnel possessing first-rate communication skills and personable demeanor demonstrated across 2 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
5
5
years of professional experience
Work History
Practice Support Specialist
Islip ObGyn
07.2023 - Current
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Assisted patients with navigating insurance claims processes, alleviating stress and confusion surrounding healthcare billing procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Contributed to a positive work environment through effective collaboration with colleagues on various projects and initiatives.
- Processed medical insurance claims and payments.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Coordinated provider schedules to optimize productivity while minimizing wait times for patients seeking appointments or consultations.
Administrative Clerk
Good Samaritan Nursing Home
08.2019 - Current
- Managed, and Interacted with Elderly Residents
- Provided support, and Social Interaction with Residents
- Communicated with Families, Residents and All Clients via phone and email to confirm deliveries and respond to inquiries.
- Input data and processed system change to generate accurate reports.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Utilized productivity tools to complete tasks and improve performance.
Education
Bachelor of Arts - Secondary Education
Dowling College
Oakdale, NY05.1991
High School Diploma -
Patchogue-Medford High School
Medford, NY06.1986
Skills
- Medical Recordkeeping
- Clinical Support
Timeline
Practice Support Specialist
Islip ObGyn
07.2023 - Current
Administrative Clerk
Good Samaritan Nursing Home
08.2019 - Current
Bachelor of Arts - Secondary Education
Dowling College
High School Diploma -
Patchogue-Medford High School
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