Karen Reeves
Sayville,NY
Summary
Seasoned Practice Support Specialist with solid background in healthcare administration. Skilled in coordinating patient services, managing clinical schedules and facilitating communication between medical teams for improved patient care. Known for strong problem-solving abilities and excellent interpersonal skills. Previous roles demonstrate significant impact on streamlining operational procedures and enhancing team efficiency within fast-paced clinical environments.
Overview
3
3
years of professional experience
Work History
Practice Support Specialist
Islip ObGyn
Sayville, NY
07.2022 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of patients promptly and efficiently.
- Assisted with patients requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to patients when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Clinical Social Work Intern
Good Samaritan Nursing and Rehabilitation
Sayville, NY
09.2024 - 05.2025
- Prepared detailed reports summarizing assessment results, treatment plans, progress notes and discharge summaries.
- Maintained thorough case history records and wrote detailed reports.
- Interviewed residents individually and in family groups to determine services to best address specific needs.
- Engaged in community outreach and program development to support patient and caregiver needs.
- Participated in interdisciplinary teams responsible for coordinating care across multiple service providers.
- Identified community resources and connected clients to necessary supports such as housing, transportation.
- Monitored resident progress through regular reviews of case notes.
- Provided crisis intervention services to individuals experiencing acute distress or suicidal ideation.
- Developed and implemented treatment plans in collaboration with clients, families and other professionals.
Education
Master of Arts - Social Work
St. Josephs University
Patchogue, NY12-2026
Bachelor of Arts - Education-Secondary Level
Dowling College
Oakdale, NY05-1991
Skills
- Medical software applications
- Payment collection and processing
- Medical records confidentiality
- Appointment scheduling
- Computer skills
- Appointment coordination
- Healthcare coding
- Strong organization
- Insurance billing procedures
- Software expertise
- Workflow optimization
- Physician assistance
- Payment reconciliation
- Document management
- HIPAA compliance
- Problem-solving
- Managing patient records
- Positive attitude
- Records management
- Front desk management
- Tact and diplomacy
- Team leadership
- Electronic charting
- Regulatory compliance
- Medical records management
- Patient scheduling
- Hospitality and accommodation
- Multitasking and organization
- Insurance billing
- Clinical and administrative support
- Patient care
Timeline
Clinical Social Work Intern
Good Samaritan Nursing and Rehabilitation
09.2024 - 05.2025
Practice Support Specialist
Islip ObGyn
07.2022 - Current
Master of Arts - Social Work
St. Josephs University
Bachelor of Arts - Education-Secondary Level
Dowling College
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