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Karen Remaley
Baltimore,MD
Summary
Resourceful Manager offering history of success in coordinating and monitoring operations including Supply Chain and Logistics and Business Operations and General Business. Karen Remaley has 5 years of management experience including a mid-level position.
Overview
13
13
years of professional experience
Work History
Associate Director
The Pride Center Of Maryland
02.2021 - 09.2023
- Assisted senior leadership in managing all aspects of operations.
- Processed payroll for a team of 20 team members
- Processed payment for vendors and consultants.
- Deposited incoming checks
- Tracked donors and communicated with donors.
- Oversaw purchasing and organization of inventory.
Office Manager
The Pride Center Of Maryland
10.2019 - 02.2021
- Managed approximately 30 incoming calls and 100 emails per day.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry community members.
- Reported to senior management on organizational performance and progress toward goals.
- Created, maintained and updated filing systems for paper and electronic documents.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Front Desk Receptionist
The Pride Center Of Maryland
08.2019 - 10.2019
- Managed approximately 30 incoming calls and 50 emails per day.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Supervisor
Maximus
08.2013 - 02.2015
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
In-Store Representative
News America Marketing
01.2011 - 08.2013
- Completed ad and merchandising programs per customer instructions.
- Removed, installed, and maintained company products in retail locations.
Education
Bachelor of Arts - Government
Franklin And Marshall College
Lancaster, PA05-1991
Skills
- Scheduling and Coordinating
- Customer Service
- Cost Control
- Regulatory Compliance
- Google Drive
- Negotiation
- Operations Management
Software
Excel
Outlook
PowerPoint
Google Docs
Google Sheets
Email Filters
Email Folders
Timeline
Associate Director
The Pride Center Of Maryland
02.2021 - 09.2023
Office Manager
The Pride Center Of Maryland
10.2019 - 02.2021
Front Desk Receptionist
The Pride Center Of Maryland
08.2019 - 10.2019
Supervisor
Maximus
08.2013 - 02.2015
In-Store Representative
News America Marketing
01.2011 - 08.2013
Bachelor of Arts - Government
Franklin And Marshall College
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