Karen Remillard
Auburn,NH
Overview
27
27
years of professional experience
Work History
Contracts Administrator
New England Copy Specialists
Woburn, MA
01.2019 - Current
- Manage the process of renewing client contracts, ensuring high retention rates and increasing revenue.
- Responsible for coordinating all out of state copy contracts and get approval for all the pricing to go with copiers.
- Negotiating contract terms to maximize customer retention and revenue
PSR - Patient Service Representative
Elliot Internal Medicine at Londonderry
Londonderry, NH
09.2013 - 01.2019
- Greets and registers patients; notifies medical staff of their arrival.
- Verifies current address and insurance status.
- Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.
- Completes prior authorization of testing according to insurance requirements.
- Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
- Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.
Patient Service Representative
Elliot Physicians Network
05.2003 - 01.2019
- Greets and registers patients; notifies medical staff of their arrival.
- Verifies current address and insurance status.
- Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.
- Completes prior authorization of testing according to insurance requirements.
- Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
- Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.
Billing Coordinator
Elliot One Day Surgery
01.2013 - 09.2013
- Determined patient invoice by capturing services noted in patient chart; clarifying services with physicians.
- Identifies responsible party by examining patient record.
- Issues invoice by entering service data; calculating charges; mailing invoices.
- Resolves billing issues by discussing contract with third-party payer; explaining insurance contract with patient; negotiating settlement.
- Maintains patient and invoice files by entering and adjusting data.
- Provides billing information by collecting, analyzing, and summarizing third-party billings, accounts pending, and late charges data and trends.
- Accomplished medical office mission by completing related results as needed.
Patient Service Representative
Cypress Internal Medicine
Manchester, NH
10.2001 - 05.2003
Patient Service Representative
Tarrytown Internal Medicine
Manchester, NH
01.2000 - 10.2001
Unit Secretary on Med/Surgical Unit
Parkland Medical Center
Derry, NH
05.1998 - 01.2000
- Compose and send faxes and emails and ensure that there are adequate supplies available
- Handle patient record management and filing tasks
- Schedule tests and procedures for patients and ensure that results are expedited especially for patients in need of prompt medical attention
- Provide detailed information to patients and families regarding surgical and examination procedures
- Educate patients and families about their conditions in a bid to help them cope better
- Enter doctors' orders into a predefined hospital computer system and retrieve any patient or medical information requested
- Provide research support to hospital staff
- Ensure that the representing medical unit complies with clinical quality compliance requirements of the hospital
- Coordinate the efforts of hospital housekeeping staff to ensure clean and well maintained hospital environment
Timeline
Contracts Administrator
New England Copy Specialists
01.2019 - Current
PSR - Patient Service Representative
Elliot Internal Medicine at Londonderry
09.2013 - 01.2019
Billing Coordinator
Elliot One Day Surgery
01.2013 - 09.2013
Patient Service Representative
Elliot Physicians Network
05.2003 - 01.2019
Patient Service Representative
Cypress Internal Medicine
10.2001 - 05.2003
Patient Service Representative
Tarrytown Internal Medicine
01.2000 - 10.2001
Unit Secretary on Med/Surgical Unit
Parkland Medical Center
05.1998 - 01.2000
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