Karen Renehan
Summary
Customer service focused professional offering 33 years experience in service and sales background in travel.
Excellent communication skills-verbal, written and listening.
Detail oriented with prioritization of tasks.
Problem solving with a follow through to resolution.
Computer Skills-Word, Outlook and SABRE.
Willing to learn.
Helping co-workers attain the goal at hand.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Corporate Travel Consultant
Sanditz Travel
West Hartford, CT
03.1993 - 03.2020
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Booked transportation and coordinated schedules for conferences and meetings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing.
- Booked tickets for air, rail, and ground transportation.
- Dealt with payment processing services for bookings and refunds for clientele.
- Saved clients on overall travel costs by finding most affordable ticket and lodging options.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
- Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
- Specialized in booking International flights and hotels for client's employees traveling to conferences and meetings.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Maintained consistent record of completing projects in accordance with schedule and budget requirements.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Education
No Degree - Travel Management
The Academy For Business Careers
Hamden, CTSkills
- Travel and Accommodations Explanation
- Data Entry
- Detail-Oriented
- Interpersonal skills providing customer relations both in person and via phone
- Well organized
- Professional and courteous
- Excellent written and oral communication skills
- Problem solving with follow through to resolution
- Corporate Travel knowledge
- Prioritization of tasks
- Customer Inquiry and Response
- Issue and exchange of Domestic and International tickets
Certification
National Travel and Airlines Career
Timeline
Corporate Travel Consultant
Sanditz Travel
03.1993 - 03.2020
No Degree - Travel Management
The Academy For Business Careers
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