Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Volunteer
Timeline
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Karen Reynolds

Belmont,Massachusetts

Summary

Accomplished sales and business development leader with a proven track record of driving revenue growth through innovative marketing strategies and key account management. Expert in sales coaching and relationship building, I've secured long-term partnerships and enhanced client satisfaction, contributing significantly to corporate objectives.

Overview

27
27
years of professional experience

Work History

Head of Sales

Reportable, Inc.
01.2024 - Current
  • Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
  • Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
  • Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
  • Negotiated contracts with major clients, securing long-term partnerships that generated significant revenue streams.

Director of Agency Relations

Issuer Direct
10.2019 - 12.2023
  • Developed a unique customer portfolio of $1MM within two years.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Secured key partnerships that contributed to the company's overall growth strategy and market reach.

Account Manager

Circles
10.2015 - 01.2019
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • 95% customer retention rate by providing exception customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Regional Manager

Business Wire, a Berkshire Hathaway Company
08.1997 - 04.2015
  • Oversaw a portfolio of $16MM across 5 account managers
  • Served as a player coached and managed a personal territory of $4MM
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.

Education

Bachelor of Arts - English Literature And Journalism

University of New Hampshire
Durham
05.1995

Skills

  • Sales Coaching
  • Key account growth
  • Sales Presentations
  • Public Speaking
  • Brand-building strategies
  • Relationship Building
  • New Business Development
  • Key Account Management

Accomplishments


  • Named "Manager of the Year" in 2013 at Business Wire
  • Guest lecturer for Public Relations courses at Boston University and Emerson College
  • Frequent panelist and SME for PR Club of Boston and PRSA.

Affiliations

  • PR Club of Boston
  • Baseball for All

Volunteer

Active in several non-profits in the community. Coached girls in soccer and basketball in Belmont, MA

Fierce supporter of the pursuit of equality for women in sports through affiliations with Baseball for All and All American Girls Baseball.

Baker for Cakes4Kids, providing birthday cakes to underserved youth in Massachusetts.

Timeline

Head of Sales

Reportable, Inc.
01.2024 - Current

Director of Agency Relations

Issuer Direct
10.2019 - 12.2023

Account Manager

Circles
10.2015 - 01.2019

Regional Manager

Business Wire, a Berkshire Hathaway Company
08.1997 - 04.2015

Bachelor of Arts - English Literature And Journalism

University of New Hampshire

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Karen Reynolds