Summary
Overview
Work History
Education
Timeline
Generic

Karen Rhoads

Saint Augustine,FL

Summary

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities. Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

8
8
years of professional experience

Work History

Customer Service Cashier

McDonald's
Saint Augustine, FL
05.2024 - Current
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Operated cash registers to process payments for goods and services.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Complied with all health and safety regulations while performing job duties.
  • Greeted customers and provided friendly customer service.
  • Assisted customers with locating merchandise within the store.
  • Processed credit card transactions accurately and efficiently.
  • Verified that all coupons were valid prior to processing them into the system.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.

Customer Service Cashier

Circle K
St. Augustine, FL
06.2023 - 05.2024
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Operated cash registers to process payments for goods and services.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Complied with all health and safety regulations while performing job duties.
  • Greeted customers and provided friendly customer service.
  • Assisted customers with locating merchandise within the store.
  • Processed credit card transactions accurately and efficiently.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Resolved customer complaints in a professional manner.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Balanced cash drawers at the end of each shift.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Maintained cleanliness and presentation of stock room and production floor.

Insulation Installer

IBP
Jacksonville, Fl, FL
06.2019 - 06.2022
  • Maintained records of all installations performed and materials used in each job.
  • Sealed seams between sheets of rigid board insulation with mastic or tape sealant.
  • Removed existing insulation from surfaces before installing new material.
  • Repaired damaged areas by removing old insulation and replacing it with new material.
  • Followed safety procedures while working at heights using ladders or scaffolding.
  • Completed projects within deadlines while adhering to quality standards set by management.
  • Ensured proper ventilation within attics or walls when installing new insulation.
  • Cleaned up any debris created during the installation process.
  • Installed insulation in residential and commercial buildings according to customer specifications.
  • Performed preventive maintenance on equipment used for cutting, measuring, and installing insulation.
  • Measured and cut insulation materials to fit specific dimensions.
  • Operated various hand tools including saws, knives, staplers, hammers, drills, and screwdrivers.
  • Ensured work area was clean and properly ventilated throughout the entire process.
  • Installed high-quality fiberglass insulation in new constructions.
  • Drove vehicle to job sites and organized supplies for crew members.
  • Trained team members in proper installation methods to meet project quality and efficiency standards.

Customer Service Representative

Comcast
Jacksonville, FL
03.2016 - 06.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Implemented innovative methods for streamlining the customer service process.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Education

GED -

Allen D Nease High School
St. Augustine, Fl
05-1997

Timeline

Customer Service Cashier

McDonald's
05.2024 - Current

Customer Service Cashier

Circle K
06.2023 - 05.2024

Insulation Installer

IBP
06.2019 - 06.2022

Customer Service Representative

Comcast
03.2016 - 06.2016

GED -

Allen D Nease High School

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Karen Rhoads