Karen Rhoney
Morganton,NC
Summary
Dynamic professional with a proven track record at Catawba Valley Medical Center, excelling in patient coordination and care planning. Demonstrated ability to enhance patient engagement and support services through effective resource allocation and health advocacy. Skilled in medical terminology and organizational skills, significantly reducing hospital readmission rates by developing comprehensive care plans.
Overview
10
10
years of professional experience
Work History
Administrative Care Coordinator
Catawba Valley Medical Center
06.2023 - Current
- Facilitated communication between patients and healthcare providers, ensuring clarity of treatment plans.
- Managed patient records to maintain accurate and up-to-date information.
- Scheduled and confirmed appointments for enhancing patient satisfaction.
- Provided compassionate support to patients, improving their healthcare experience.
- Identified patient needs and coordinated resources to address them effectively.
- Collaborated with insurance companies to verify patient benefits and coverage.
- Used company software and databases to maintain records of services performed and patient conditions.
- Reduced hospital readmission rates by coordinating effective post-discharge care plans.
- Promoted preventive care measures, reducing hospitalizations and promoting overall population health goals.
- Educated patients on preventative care measures, contributing to improved overall health outcomes for individuals served.
- Collaborated with healthcare professionals, providing comprehensive care to diverse client populations.
Exception Children's Teacher Assistant
Burke County Public Schools
08.2022 - 05.2023
- Position is hired per academic year.
- Designed engaging lesson plans to promote active learning and critical thinking.
- Improved classroom participation by incorporating diverse teaching strategies.
- Developed individualized learning plans for students, enhancing academic performance.
- Enhanced student comprehension with interactive activities and multimedia resources.
- Fostered inclusive learning environment by accommodating diverse learning needs.
- Facilitated group discussions and projects to promote collaborative learning.
- Exceeded educational goals by adapting curriculum to student needs.
- Improved student outcomes by providing personalized instruction and feedback.
- Mentored students to encourage personal growth and academic achievement.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Administrative Assistant
UNC Blueridge Women's Health Group
05.2022 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Used Epic to schedule patients.
- Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
Exceptional Children's Teacher Assistant
Burke County Public Schools
08.2021 - 05.2022
- Position is hired per academic year.
- Designed engaging lesson plans to promote active learning and critical thinking.
- Improved classroom participation by incorporating diverse teaching strategies.
- Developed individualized learning plans for students, enhancing academic performance.
- Enhanced student comprehension with interactive activities and multimedia resources.
- Fostered inclusive learning environment by accommodating diverse learning needs.
- Facilitated group discussions and projects to promote collaborative learning.
- Exceeded educational goals by adapting curriculum to student needs.
- Improved student outcomes by providing personalized instruction and feedback.
- Mentored students to encourage personal growth and academic achievement.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Social Worker IA&T
Burke County Department of Social Services
08.2020 - 07.2021
- Provided emotional support to clients to improve mental health outcomes.
- Developed individualized care plans for addressing specific needs of clients.
- Improved client well-being by connecting them to community resources.
- Assisted in crisis intervention, ensuring client safety and stability.
- Conducted assessments for identifying client needs and areas of support.
- Provided case management services to help clients achieve personal goals.
- Conducted home visits for evaluating living conditions and providing support.
- Reduced barriers to service access by developing outreach programs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Prepared legal briefs, motions, and pleadings.
Exception Children's Teacher Assistant
Burke County Public Schools
08.2019 - 06.2020
- Position is hired per academic year.
- Designed engaging lesson plans to promote active learning and critical thinking.
- Improved classroom participation by incorporating diverse teaching strategies.
- Developed individualized learning plans for students, enhancing academic performance.
- Enhanced student comprehension with interactive activities and multimedia resources.
- Fostered inclusive learning environment by accommodating diverse learning needs.
- Facilitated group discussions and projects to promote collaborative learning.
- Exceeded educational goals by adapting curriculum to student needs.
- Improved student outcomes by providing personalized instruction and feedback.
- Mentored students to encourage personal growth and academic achievement.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Front Office Coordinator
Carolina's Healthcare System Blueridge Oncology
02.2016 - 08.2019
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Provided compassionate care for oncology patients, addressing their physical and emotional needs during treatment.
- Supervised office staff
- Scheduling of patient chemotherapy/radiation therapies
- Scheduling of patient surgeries and procedures
- Worked with Social Workers to meet patients needs
- Insurance Billing
- Assisted in creating and implementing staff training
- Assisted in Cancer Registry as a Part-Time Registrar
- Assisted in Survivorship Care Meetings
- Assisted in Community Outreach Programs
Filler Operator/Material Handler
Baxter International Inc
09.2014 - 02.2016
- Streamlined filling operations by maintaining clean, organized, and safe workspaces in accordance with industry standards.
- Aided in employee training initiatives by sharing knowledge of filler equipment operations with new hires, fostering a skilled workforce.
- Assisted in inventory management by tracking raw materials usage during the filling process, ensuring adequate supplies for continued operation.
- Actively participated in regular safety meetings, contributing to the development of a safe and healthy work environment for all team members.
- Boosted production throughput by coordinating smooth transition between product changeovers while minimizing downtime.
- Collaborated with quality assurance teams to implement corrective actions based on inspection findings, resulting in improved overall product quality.
- Established positive working relationships with colleagues across various departments, fostering effective communication channels that supported efficient workflow processes.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or situations that arose during daily operations.
- Maintained accurate records of production metrics, such as fill weights, line speeds, and container counts for data analysis purposes.
- Complied with company and OSHA safety rules and regulations.
Education
Bachelor of Science - Psychology
Montreat College
Montreat12-2019
Associate of Arts - General Education
McDowell Technical Community College
Marion, NC08-2013
Skills
- Patient coordination
- Care planning
- Resource allocation
- Health advocacy
- Case management
- Patient support
- Support services
- Patient engagement
- Goal setting
- Documentation
- Organizational skills
- Medical terminology understanding
Timeline
Administrative Care Coordinator
Catawba Valley Medical Center
06.2023 - Current
Exception Children's Teacher Assistant
Burke County Public Schools
08.2022 - 05.2023
Administrative Assistant
UNC Blueridge Women's Health Group
05.2022 - 07.2022
Exceptional Children's Teacher Assistant
Burke County Public Schools
08.2021 - 05.2022
Social Worker IA&T
Burke County Department of Social Services
08.2020 - 07.2021
Exception Children's Teacher Assistant
Burke County Public Schools
08.2019 - 06.2020
Front Office Coordinator
Carolina's Healthcare System Blueridge Oncology
02.2016 - 08.2019
Filler Operator/Material Handler
Baxter International Inc
09.2014 - 02.2016
Bachelor of Science - Psychology
Montreat College
Associate of Arts - General Education
McDowell Technical Community College
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