KAREN RICE
Atlanta,GA
Summary
Dynamic caregiver with extensive experience at Silver Companions Elderly Care, excelling in communication and leadership. Proven track record of enhancing client independence through personalized care plans and effective collaboration with healthcare teams. Skilled in time management and computer literacy, consistently improving client satisfaction and well-being.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Step by Step Inc.
12.2024 - Current
- Assisted individuals with daily tasks to enhance their independence and quality of life
- Implemented personalized care plans to achieve significant progress in client goals
- Collaborated with healthcare teams to foster effective communication and support
- Identified and resolved challenges to ensure client safety and satisfaction
- Utilized adaptive strategies to improve client engagement and participation
- Provided emotional support and encouragement to clients to promote their well-being
Caregiver
Silver Companions Elderly Care
Woodstock, Georgia
09.2025 - 11.2025
- Assisted clients with daily living activities to promote independence and enhance quality of life.
- Monitored and documented clients' health conditions, ensuring timely intervention as needed.
- Communicated effectively with family members to provide updates on clients' well-being and progress.
CNA - Certified Nursing Assistant/Caregiver
Phoebe Nursing Home
11.2004 - 04.2010
- Assisted in patient transfers, ensuring safety and comfort. Monitored vital signs, enhancing patient care accuracy.
- Supported residents in daily activities, fostering engagement.
- Documented patient progress in the kiosk.
- Communicated effectively to assess patient needs.
- Optimized patient care through efficient mobility assistance and vital sign monitoring, enhancing overall health outcomes and resident satisfaction.
- Fostered a nurturing environment by facilitating daily activities and providing emotional support, promoting residents' independence and well-being.
Teller/Customer Service Representative
Wink Check Cashing
01.2000 - 09.2001
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Performed daily reconciliation of teller drawer within established limits.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Adhered strictly to all security procedures related to handling money at the teller window.
Assistant Manager
CLB Check Cashing
08.1999 - 10.2000
- Participated in professional development activities such as seminars or conferences related to banking regulations or best practices.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Maintained accurate records of transactions processed by each teller throughout the day.
- Provided coaching and mentoring to individual team members; facilitated team building activities.
- Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
- Balanced daily cash deposits and vault inventory with zero error rate.
Computer Aide
Veterans Administration Hospital
06.1989 - 06.1992
- Resolved tech issues, boosting system reliability and user satisfaction.
- Managed inventory, ensuring optimal resource availability and efficiency.
- Investigated complaints, enhancing service response times and trust.
- Performed clerical duties, streamlining processes and boosting productivity.
Ward Secretary
Veterans Administration Hospital
06.1988 - 06.1989
- Managed patient records, scheduled appointments, and coordinated interdepartmental communication, ensuring smooth ward operations and enhancing patient care quality.
- Facilitated seamless information flow between medical staff, patients, and families, fostering a supportive environment and improving overall hospital experience.
- Optimized ward scheduling, reducing patient wait times and increasing daily appointment capacity, resulting in improved patient satisfaction score.
Education
Registered Medical Assistant Diploma - Medical Assistant, Phlebotomy
Lincoln Technical School
Allentown, PA11.2016
Skills
- Communication skills
- Customer service
- Computer literacy
- Leadership
- English
- Time management
Certification
- BLS CERTIFIED
- CPR CERTIFIED
Timeline
Caregiver
Silver Companions Elderly Care
09.2025 - 11.2025
Direct Support Professional
Step by Step Inc.
12.2024 - Current
CNA - Certified Nursing Assistant/Caregiver
Phoebe Nursing Home
11.2004 - 04.2010
Teller/Customer Service Representative
Wink Check Cashing
01.2000 - 09.2001
Assistant Manager
CLB Check Cashing
08.1999 - 10.2000
Computer Aide
Veterans Administration Hospital
06.1989 - 06.1992
Ward Secretary
Veterans Administration Hospital
06.1988 - 06.1989
Registered Medical Assistant Diploma - Medical Assistant, Phlebotomy
Lincoln Technical School