Karen Rich
Palm Beach Gardens,FL
Summary
Highly skilled professional marketing strategist with thirty years of expertise in driving sales through creative marketing initiatives. Strengths include excellent communication skills with emphasis on listening, Confident, articulate and professional speaking abilities. Knowledge of social media and brand influence with potential customers through friendly conversation.
Overview
37
37
years of professional experience
Work History
Brand Ambassador
Plexus Worldwide
01.2012 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Worked with team to achieve sales goals for products.
- Maintained knowledge of current promotions and product features.
- Assisted customers with product selection based on individual needs and preferences.
District Sales Manager
United States Postal Service
01.2005 - 03.2012
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Tracked weekly sales to develop detailed reports for senior leadership, using CRM software..
- Developed sales strategy based on research of consumer buying trends and market conditions.
Personnel Specialist
United States Postal Service
06.1996 - 02.2004
- Designed and implemented internal training for supervisors and other personnel.
- Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
- Administered employee health, dental, FSA and disability benefits and worked with broker to research and recommend options and oversee open enrollment.
- Fostered and developed Quality Work Life programs to improve employee effectiveness.
- Developed and implemented onboarding and orientation programs for new employees.
Generalist
United States Postal Service
05.1986 - 06.1996
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
Education
Marketing
Strayer University
Washington, DC02.2016
Business Administration
Florida Jr College
Jacksonville, FL09.1986
Skills
- Effective Communicator
- Problem solver
- Navigator
- Dynamic Personality and goal oriented
- Credible, reliable and persuasive
Timeline
Brand Ambassador
Plexus Worldwide
01.2012 - Current
District Sales Manager
United States Postal Service
01.2005 - 03.2012
Personnel Specialist
United States Postal Service
06.1996 - 02.2004
Generalist
United States Postal Service
05.1986 - 06.1996
Marketing
Strayer University
Business Administration
Florida Jr College
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