Karen Richards
Account Executice
Columbus,OH
Summary
Dedicated Sales Development professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Billing Analyst
FlightSafety International Inc.
10.2023 - 05.2024
- Assisted in managing and servicing 18 million dollar Government Billing portfolio
- Recovered and reconciled accounts upwards of 2.1 million dollars in 90 days
- Reduced outstanding receivables by diligently monitoring accounts and initiating appropriate collection actions.
- Assisted in implementation of new billing software platforms, contributing to seamless transitions while minimizing downtime or user errors during adoption periods.
- Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of billing process.
- Collaborated with cross-functional teams to ensure proper application of contract terms and conditions during billing process.
Sales Development Representative
Angi
01.2023 - 09.2023
- Utilized crm software to manage sensitive client information and update existing and new client profiles.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Designed customer retention strategies to reduce customer attrition.
- Achieved and exceeded monthly and annual sales targets.
- Collaborated with marketing and product teams to stay up-to-date with new product launches and promotional activities.
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Won new business by articulating full value of company's capabilities to prospects.
- Collaborated with customers and asked questions to assess needs and budgets.
- Drove team revenue totals by bringing in top sales numbers.
Sales Development Manager
Cydan Group
06.2018 - 07.2023
- Built diverse sales pipeline to exceed quota targets.
- Maintained thorough records of prospective client contacts and interactions in CRM.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Created and launched new online marketing strategies, resulting in 30% sales increase.
- Financial Planning and Solutions
- Negotiate Payment terms
- Receive and Process Payments
Sr Account Manager
Alliance Data
03.2018 - 08.2021
- Researched, analyzed and settled 100 disputes per week.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Recorded all information regarding financial status of customers.
- Used skip tracing and other techniques to locate customers
- Managed legal invoice processing for litigation by foreclosure attorneys.
- Financial Planning and Solutions
- Receive and Process Credit/Debit card Payments
- Inbound/ Outbound Call reception
- Reconcile account disputes
Customer Experience Specialist
Motorists Mutual
08.2017 - 10.2017
- Financial Planning and Solutions
- Negotiate Payment terms
- Receive and Process Credit/Debit card Payments
- Inbound/ Outbound Call reception
- Administrative Resolutions
- Reconcile account disputes
- Payment program enrollment
Sr. Collection Specialist / Account Manager
Transworld Systems Inc
10.2015 - 06.2016
- Private Student Loan Recovery
- Direct Collect
- Negotiate Settlements and repayment terms
- Financial Planning / Solutions
- Extensive Skip tracing
- Inbound/ Outbound Call reception
- Administrative Resolutions
- Auto Dialer call Reception
- File Fraud Accounts
- Queue Management
Sr. Collection Specialist /, Account Manager
GC Services
05.2014 - 06.2015
- Education
- Rehabilitation enrollment programs
- Negotiate Settlements and repayment terms
- Extensive Skip tracing
- Garnishment orders
- Inbound/ Outbound call reception
- Reconcile account disputes
- Administrative Resolutions
- File fraud accounts
- Auto dialer call reception
- Queue Management
Sr. Collection Specialist/ Account Manager
Reliant Capital Solutions
08.2011 - 04.2014
- Negotiate Settlements and repayment terms
- Skip tracing
- Inbound/ Outbound call reception
- Reconcile account disputes
- Payment program enrollment
- Payment processing
- File fraud accounts
- Auto dialer call reception
- Queue Management
- Education
Education
Some College (No Degree) - Organizational Leadership
Valor Christian College
Canal Winchester, OHSales Development
Course Careers
02.2023
Skills
- Strong Lead Development Skills
- Sales Campaigns
- Sales Team Collaboration
- Consultative Sales Techniques
- Strategic Outreach
- New Business Generation
- Client Correspondence
- Client Needs Assessment
- Interpersonal Communication Skills
- Outbound Sales Management
- Regional Accounts
- Cold Calling
Timeline
Billing Analyst
FlightSafety International Inc.
10.2023 - 05.2024
Sales Development Representative
Angi
01.2023 - 09.2023
Sales Development Manager
Cydan Group
06.2018 - 07.2023
Sr Account Manager
Alliance Data
03.2018 - 08.2021
Customer Experience Specialist
Motorists Mutual
08.2017 - 10.2017
Sr. Collection Specialist / Account Manager
Transworld Systems Inc
10.2015 - 06.2016
Sr. Collection Specialist /, Account Manager
GC Services
05.2014 - 06.2015
Sr. Collection Specialist/ Account Manager
Reliant Capital Solutions
08.2011 - 04.2014
Some College (No Degree) - Organizational Leadership
Valor Christian College
Sales Development
Course Careers
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