Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Karen Riggins

Summary

Highly creative Marketing Manager with expertise in transforming marketing and advertising strategies into desired results. Leads teams in developing profitable campaigns. Marketing metrics knowledge and collaborative skills supports achievement of targeted outcomes.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

19
years of professional experience

Work History

Dollar General Store

Cashier, Stocker, Key Holder
11.2016 - 04.2017

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Learned duties for various positions and provided backup at key times.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked designated items on shelves, end caps and displays.

Clemson University

Administrative Assistant for Student Affairs Publications
03.2008 - 07.2011

Job overview

  • Served as the production manager for all projects designed and overseen by the department
  • Maintained schedules and records for projects from start to finish in a FileMaker based database
  • Interacted with the contacts within the division as well as with vendors and printers for the production and delivery of the pieces
  • Insured quality, customer service and client communications for the department
  • Kept up with the departmental assessment plan and track progress using Google Analytics, determine Return on Investment for print pieces and web pieces and enter data into the WeaveOnline assessment tool for the division
  • Supervised and managed several work study student staff, including weekly meetings, completing hiring and termination paperwork and references
  • Maintained accurate financial and data records for Campus Banner & Design and for Student Affairs Publications
  • Reviewed and implemented policies and procedures as needed for the department
  • Interpreted policies and rules as necessary, and investigate complaints, take appropriate action, and notify upper management of outcome.

Clemson University

Administrative Assistant for Guest Services, Hendrix Student Center
09.2007 - 03.2008

Job overview

  • Insured quality customer service and smooth daily operation of the Information Desk
  • Supervised and managed the daily operations of the Office and Student staff, including training events, meetings and day to day activities
  • Maintained accurate financial and data records for the operations
  • Reviewed and implemented policies, procedures, rules
  • Interpreted policies and rules as necessary, and investigated complaints, took appropriate action, and notified upper management of outcomes.

Clemson University

Tiger 1 Card Services / Operation and Marketing Manager
06.2005 - 09.2007

Job overview

  • Insured quality customer service and smooth daily operation of the ID card office
  • Supervised and managed the daily operations of the Office and Student staff, including training events, meetings and day to day activities
  • Maintained accurate financial and data records for the operations, including accounts and privileges for 20,000 + cardholders
  • Reviewed and implemented policies, procedures, rules
  • Interpreted policies and rules as necessary, and investigated complaints, took appropriate action, and notified upper management of outcomes
  • Design, implementation, and administration of the promotions and publications
  • Maintained budget and records of expenditures related to the office, marketing, and programs
  • Recommended new programs or revisions to existing programs
  • Assessed current programs and implemented policy or procedure
  • Responded to requests for information about Tiger 1 from employees, and the public.
  • Created company brand messaging, collateral materials, customer events,and promotional strategies.

Wal-Mart, Inc.

Merchandise Supervisor
07.2004 - 06.2005

Job overview

  • Supervised and managed the Lawn & Garden and Seasonal departments
  • Oversaw the daily activities of 15 associates
  • Performed necessary daily activities to ensure the success and profitability of the departments
  • Contacted and worked with suppliers, vendors, customers, management, and the home office daily, requiring substantial sales and customer service ability
  • Responsibilities included planning, placing orders to ensure in stock, maintaining pricing, signing, and modular integrity, training associates, and leading by positive example
  • Received Associate of the Month award for September 2004.

The Great Outdoors, Inc.

Temporary Consultant
04.2004 - 07.2004

Job overview

  • Brought on during a busy season to handle the work load and assist with meeting deadlines
  • Responsibilities included site visits and analysis, generating base maps, conceptual through final plans, planting plans, and construction estimates
  • Assisted with requests for bids, project proposals to clients and contractors, and contacting nurseries, suppliers, and necessary regulating jurisdictions.

Saluda Hill Landscaping, Inc.

Design Group Manager
01.2001 - 01.2003

Job overview

  • Started as only Designer on staff, performing all design related work for residential and commercial planting plans, subdivision entrances, and bid packages
  • Responsibilities included all design, drafting, construction estimates, proposals, color renderings, presentations, and on site analysis and measuring
  • Instrumental in restructuring of company into a new corporate structure
  • Tasks included working on new logos, identity generation, marketing promotions, and Employee manuals
  • Appointed manager of the Saluda Hill Design Group, responsibilities included hiring staff, training, keeping track of projects, employees, income, expenses, billing, and profit
  • Hired two designers who took over the majority of the design and drafting under my supervision
  • Primary contact for all clients of the Design Group, responsible for scheduling various phases of construction and contractors, meetings, contacts, administration of projects, and the go to person for problems and concerns
  • Responsible for performance reports on jobs, job costing for the Design Group (quarterly and monthly), weekly billing and time sheets for the department, and analysis of profitability.

The Great Outdoors, Inc.

Landscape Designer/ Draftsman
01.2000 - 01.2001

Job overview

  • Worked as a landscape designer part-time while completing my degree at Clemson, then started full time after graduation
  • Performed designing and drafting of high-end residential homes around the area
  • Responsibilities included on-site field measuring and analysis, conceptual and final design, cost estimates and proposal generation for clients
  • Worked on documentation of current and past projects for a company portfolio.

Clemson University Student Union

Area Supervisor / Building Manager
01.1998 - 01.2001

Job overview

  • Worked part-time while completing my degree at Clemson
  • Responsibilities included supervision of student staff, bar staff, patrons, and activities, office work (record keeping, financial, and computers), reconciling registers and safe at end of shift, and monitoring and securing union buildings
  • Developing teamwork and providing leadership within the staff to provide great service to customers was also a key role
  • Overseeing events including the setup, breakdowns and planning for birthday parties, concerts, mix and mingle events, weekly tournaments, team-building events and more.

Parks and Recreation Department

Landscape Architecture Intern
01.1999 - 01.2000

Job overview

  • Worked as an intern for a full year between my junior and senior years
  • Responsibilities included research, site analysis, conceptual through final design, planting plans, renderings, presentation boards, construction estimation and details, plan check and field inspections
  • Projects included park master planning, design of playgrounds, trails, shelters, neighborhood markers, and monument exhibits
  • Exposure to office infrastructure and public sector projects.

Education

University of Phoenix Online
Phoenix, Arizona

Master of Business Administration - Marketing
04.2007

University Overview

GPA: 3.93

Clemson University
Clemson, South Carolina

Bachelor of Landscape Architecture
05.2001

University Overview

GPA: 3.7

Skills

  • Customer Service
  • Employee timesheet processing
  • Database Management
  • Time management skills
  • Reliability and punctuality
  • File Organization
  • Scheduling
  • Documentation and Recordkeeping
  • Office Management
  • Data Collection, Entry, Organization and Management
  • Digital and Social Media Marketing
  • Customer Relationship Management (CRM)

References

References
  • Michelle Greene, Store Manager at Dollar General, (864) 481-0151
  • Tina LeMay, Director Department of Student Affairs Publications, (864) 656-0832, lemayd@clemson.edu
  • Rev. Tim Friar, Pastor, (336) 420-0023, tfriar63@gmail.com

Timeline

Cashier, Stocker, Key Holder
Dollar General Store
11.2016 - 04.2017
Administrative Assistant for Student Affairs Publications
Clemson University
03.2008 - 07.2011
Administrative Assistant for Guest Services, Hendrix Student Center
Clemson University
09.2007 - 03.2008
Tiger 1 Card Services / Operation and Marketing Manager
Clemson University
06.2005 - 09.2007
Merchandise Supervisor
Wal-Mart, Inc.
07.2004 - 06.2005
Temporary Consultant
The Great Outdoors, Inc.
04.2004 - 07.2004
Design Group Manager
Saluda Hill Landscaping, Inc.
01.2001 - 01.2003
Landscape Designer/ Draftsman
The Great Outdoors, Inc.
01.2000 - 01.2001
Landscape Architecture Intern
Parks and Recreation Department
01.1999 - 01.2000
Area Supervisor / Building Manager
Clemson University Student Union
01.1998 - 01.2001
University of Phoenix Online
Master of Business Administration - Marketing
Clemson University
Bachelor of Landscape Architecture

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Karen Riggins